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  1. Jira Service Management Data Center
  2. JSDSERVER-6082

Opening an attachment linked using link notation (with pipeline) on Customer portal results in 403 Forbidden error

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Highest Highest
    • 3.16.2, 4.1.0
    • 3.15.1, 3.16.1
    • Customer Portal

      Summary

      Opening an attachment on Customer portal that was linked using link notation (with pipeline) results in 403 Forbidden error

      Steps to Reproduce

      As an agent:

      1. Log in as an agent and open a ticket
      2. Attach a file and refer to it in a comment using pipeline: 
        [Example|^example.txt]

        The file gets attached:

      As a customer:

      1. Access the ticket via Customer portal
      2. Open the attached file

      Expected Results

      Customer on the portal is able to access the attachment.

      Actual Results

      Customer on the portal is not able to access the attachments as the 403 Forbidden error gets displayed:

      Workaround

      Avoid using pipeline notation for link by attaching the file using the following notation:

       [^example.txt]

      Note

      – The file can be accessed through the agent view
      – This cannot be reproduced on some earlier versions (tested on Service Desk 3.11.1)

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          Form Name

            [JSDSERVER-6082] Opening an attachment linked using link notation (with pipeline) on Customer portal results in 403 Forbidden error

            Rodrigo Jose Zaparoli made changes -
            Remote Link Original: This issue links to "JSDS-3502 (Bulldog)" [ 409988 ] New: This issue links to "JSMDC-3502 (JIRA Server (Bulldog))" [ 409988 ]
            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 419502 ]
            moofoo (Inactive) made changes -
            Fix Version/s Original: 4.0.3 [ 85793 ]
            Lachlan G (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 16 New: 17
            SET Analytics Bot made changes -
            UIS Original: 116 New: 51
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 4.1.0 [ 85506 ]
            SET Analytics Bot made changes -
            UIS Original: 110 New: 116
            SET Analytics Bot made changes -
            UIS Original: 104 New: 110

              amelnikau Aliaksei Melnikau (Inactive)
              mfilipan Marko Filipan
              Affected customers:
              19 This affects my team
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: