Attachment with Alias is not downloadable from Portal

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • None
    • Affects Version/s: 3.15.1, 3.15.3
    • Component/s: Customer Portal
    • None
    • 4
    • Severity 3 - Minor

      Summary

      Apparently, if we put an alias into an attachment, it will throw a "403 - Forbidden Error" when clicked.

      Steps to Reproduce

      1. Create a Service Desk request
      2. View it from Agent View.
      3. Compose a new comment and attach a zip file using the 'Clip' option.
      4. After it is added to the comment, add an alias like: 
        [Alias|file.zip]
      5. Click "Share with customer" to add a public comment.
      6. Click "View customer request" on the right panel to view it in the portal.
      7. Click the Attached file.

      Expected Results

      The file will be downloaded

      Actual Results

      A "403 - Forbidden Error" will come out instead

      Notes

      Somehow, if the same file is attached again without an alias, both links will work.

        1. screenshot-1.png
          17 kB
          Julian

            Assignee:
            Unassigned
            Reporter:
            Julian (Inactive)
            Votes:
            4 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: