• Type: Bug
• Resolution: Duplicate
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 3.15.1
• Component/s: Customer Portal
• Labels:

  None

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[JSDSERVER-6115] Attachments publicly shared by an Agent with some specific dimensions can't be seen from the customer portal

Julien Rey made changes - 01/Jul/2019 8:27 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 434391 ]

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2974758 ]	New: JAC Bug Workflow v3 [ 3126567 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Bartosz Ornatowski made changes - 11/Feb/2019 8:38 PM

Resolution		New: Duplicate [ 3 ]
Status	Original: Untriaged [ 11672 ]	New: Done [ 10044 ]

Bartosz Ornatowski made changes - 11/Feb/2019 8:38 PM

Link

New: This issue duplicates JSDSERVER-6082 [ JSDSERVER-6082 ]

Bartosz Ornatowski made changes - 11/Feb/2019 8:33 PM

Description

Original: h3. Summary Attachments publicly shared by an Agent with some specific dimensions can't be seen from the customer portal: - the attachment is not displayed in the comment from the customer portal view - when trying to open the attachment URL in a new tab, we get the "Forbidden (403)" error h3. Steps to reproduce - Create a new issue in a Service Desk project - Open the issue from the Agent View (not the customer portal view) - Upload an image to the issue and select "Add to issue only" - Add a new comment, include the image in it by specifying the width and height, and click on "Share with customer". For example: {code} !IMG_4258.JPG|width=826,height=635! {code}  !Step1.png|thumbnail!  !Step2.png|thumbnail! - Open the issue from the customer portal view h3. Expected behavior The attachment should be visible in the comment. h3. Observed behavior - The comment is visible, but the attachment is not displayed:  !Step3.png|thumbnail! - Open the URL of the attachment, and observe the 403 error:  !Step4.png|thumbnail! h3. Workaround Edit the comment from the agent view side and remove the size dimension. For example: - With thumbnail format: {code} !IMG_4258.JPG|thumbnail! {code} - Without thumbnail format: {code} !IMG_4258.JPG! {code} The attachment will be visible from the customer portal.

New: h3. Summary Attachments publicly shared by an Agent with some specific dimensions can't be seen from the customer portal: - the attachment is not displayed in the comment from the customer portal view - when trying to open the attachment URL in a new tab, we get the "Forbidden (403)" error h3. Steps to reproduce - Create a new issue in a Service Desk project - Open the issue from the Agent View (not the customer portal view) - Upload an image to the issue and select "Add to issue only" - Add a new comment, include the image in it by specifying the width and height, and click on "Share with customer". For example: {code} !IMG_4258.JPG|width=826,height=635! {code}  !Step1.png|thumbnail!  !Step2.png|thumbnail! - Open the issue from the customer portal view h3. Expected behavior The attachment should be visible in the comment. h3. Observed behavior - The comment is visible, but the attachment is not displayed:  !Step3.png|thumbnail! - Open the URL of the attachment, and observe the 403 error:  !Step4.png|thumbnail! h3. Workaround Edit the comment from the agent view side and remove the size dimension. For example: - With thumbnail format: {code} !IMG_4258.JPG|thumbnail! {code} - Without thumbnail format: {code} !IMG_4258.JPG! {code} The attachment will be visible from the customer portal.e

SET Analytics Bot made changes - 02/Feb/2019 12:35 AM

Support reference count

Original: 1

New: 2

Julien Rey made changes - 10/Jan/2019 3:49 PM

Link

New: This issue relates to JSDSERVER-6151 [ JSDSERVER-6151 ]

Julien Rey made changes - 10/Jan/2019 3:48 PM

Link

New: This issue relates to JSDSERVER-6082 [ JSDSERVER-6082 ]

SET Analytics Bot made changes - 09/Nov/2018 12:32 AM

Support reference count

New: 1

Julien Rey made changes - 08/Nov/2018 12:29 PM

Description

Original: h3. Summary Attachments publicly shared by an Agent with some specific dimensions can't be seen from the customer portal: - the attachment is not displayed in the comment from the customer portal view - when trying to open the attachment URL in a new tab, we get the "Forbidden (403)" error h3. Steps to reproduce - Create a new issue in a Service Desk project - Open the issue from the Agent View (not the customer portal view) - Upload an image to the issue and select "Add to issue only" - Add a new comment, include the image in it by specifying the width and height, and click on "Share with customer". For example: {code} !IMG_4258.JPG|width=826,height=635! {code}  !Step1.png|thumbnail!  !Step2.png|thumbnail! - Open the issue from the customer portal view h3. Expected behavior The attachment should be visible in the comment. h3. Observed behavior - The comment is visible, but the attachment is not displayed:  !Step3.png|thumbnail! - Open the URL of the attachment, and observe the 403 error:  !Step4.png|thumbnail! h3. Workaround Edit the comment from the agent view side and remove the size dimension. For example: - With thumbnail format: {code} IMG_4258.JPG|thumbnail! {code} - Without thumbnail format: {code} !IMG_4258.JPG! {code} The attachment will be visible from the customer portal.

New: h3. Summary Attachments publicly shared by an Agent with some specific dimensions can't be seen from the customer portal: - the attachment is not displayed in the comment from the customer portal view - when trying to open the attachment URL in a new tab, we get the "Forbidden (403)" error h3. Steps to reproduce - Create a new issue in a Service Desk project - Open the issue from the Agent View (not the customer portal view) - Upload an image to the issue and select "Add to issue only" - Add a new comment, include the image in it by specifying the width and height, and click on "Share with customer". For example: {code} !IMG_4258.JPG|width=826,height=635! {code}  !Step1.png|thumbnail!  !Step2.png|thumbnail! - Open the issue from the customer portal view h3. Expected behavior The attachment should be visible in the comment. h3. Observed behavior - The comment is visible, but the attachment is not displayed:  !Step3.png|thumbnail! - Open the URL of the attachment, and observe the 403 error:  !Step4.png|thumbnail! h3. Workaround Edit the comment from the agent view side and remove the size dimension. For example: - With thumbnail format: {code} !IMG_4258.JPG|thumbnail! {code} - Without thumbnail format: {code} !IMG_4258.JPG! {code} The attachment will be visible from the customer portal.

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