• Type: Bug
• Resolution: Duplicate
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 3.14.2, 3.15.1
• Component/s: Issue View
• Labels:

  • warranty

1. screenshot-1.png

   31/Oct/2018 3:22 PM

   438 kB

   Marko Filipan

2. screenshot-2.png

   31/Oct/2018 3:25 PM

   46 kB

   Marko Filipan

[JSDSERVER-6111] Values for SLA metric are blank in Printable, HTML and CSV export formats

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2970101 ]	New: JAC Bug Workflow v3 [ 3126523 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Marko Filipan made changes - 08/Nov/2018 3:01 PM

Resolution		New: Duplicate [ 3 ]
Status	Original: Untriaged [ 11672 ]	New: Done [ 10044 ]

Marko Filipan made changes - 08/Nov/2018 3:00 PM

Link

New: This issue duplicates JRASERVER-67926 [ JRASERVER-67926 ]

Marko Filipan made changes - 08/Nov/2018 1:08 PM

Description

Original: h3. Summary Values for SLA metric are blank in Printable, HTML and CSV export formats h3. Steps to Reproduce # Go to Issues > Search for Issues # Include SLA metric fields as columns # Filter issues that have values for SLA metric fields # Click Export > Printable or HTML (Current Fields) h3. Expected Results SLA values get exported. h3. Actual Results SLA values are blank (not exported):  !screenshot-1.png|thumbnail! h3. Notes This behaviour was not present in some previous versions (tested with Service Desk 3.11.1):  !screenshot-2.png|thumbnail!

New: h3. Summary Values for SLA metric are blank in Printable, HTML and CSV export formats h3. Steps to Reproduce # Go to Issues > Search for Issues # Include SLA metric fields as columns # Filter issues that have values for SLA metric fields # Click Export > Printable or HTML (Current Fields) or even CSV h3. Expected Results SLA values get exported. h3. Actual Results SLA values are blank (not exported):  !screenshot-1.png|thumbnail! h3. Notes This behaviour was not present in some previous versions (tested with Service Desk 3.11.1):  !screenshot-2.png|thumbnail!

Marko Filipan made changes - 08/Nov/2018 1:07 PM

Description

Original: h3. Summary Values for SLA metric are blank in Printable and HTML export format h3. Steps to Reproduce # Go to Issues > Search for Issues # Include SLA metric fields as columns # Filter issues that have values for SLA metric fields # Click Export > Printable or HTML (Current Fields) h3. Expected Results SLA values get exported. h3. Actual Results SLA values are blank (not exported):  !screenshot-1.png|thumbnail! h3. Notes This behaviour was not present in some previous versions (tested with Service Desk 3.11.1):  !screenshot-2.png|thumbnail!

New: h3. Summary Values for SLA metric are blank in Printable, HTML and CSV export formats h3. Steps to Reproduce # Go to Issues > Search for Issues # Include SLA metric fields as columns # Filter issues that have values for SLA metric fields # Click Export > Printable or HTML (Current Fields) h3. Expected Results SLA values get exported. h3. Actual Results SLA values are blank (not exported):  !screenshot-1.png|thumbnail! h3. Notes This behaviour was not present in some previous versions (tested with Service Desk 3.11.1):  !screenshot-2.png|thumbnail!

Marko Filipan made changes - 08/Nov/2018 1:07 PM

Summary

Original: Values for SLA metric are blank in Printable and HTML export format

New: Values for SLA metric are blank in Printable, HTML and CSV export formats

Marko Filipan made changes - 31/Oct/2018 3:40 PM

Labels

New: warranty

Marko Filipan made changes - 31/Oct/2018 3:38 PM

Description

Original: h3. Summary Values for SLA metric are blank in Printable, HTML export format h3. Steps to Reproduce # Go to Issues > Search for Issues # Include SLA metric fields as columns # Filter issues that have values for SLA metric fields # Click Export > Printable h3. Expected Results SLA values get exported. h3. Actual Results SLA values are blank (not exported):  !screenshot-1.png|thumbnail! h3. Notes This behaviour was not present in some previous versions (tested with Service Desk 3.11.1):  !screenshot-2.png|thumbnail!

New: h3. Summary Values for SLA metric are blank in Printable and HTML export format h3. Steps to Reproduce # Go to Issues > Search for Issues # Include SLA metric fields as columns # Filter issues that have values for SLA metric fields # Click Export > Printable or HTML (Current Fields) h3. Expected Results SLA values get exported. h3. Actual Results SLA values are blank (not exported):  !screenshot-1.png|thumbnail! h3. Notes This behaviour was not present in some previous versions (tested with Service Desk 3.11.1):  !screenshot-2.png|thumbnail!

Marko Filipan made changes - 31/Oct/2018 3:38 PM

Summary

Original: Values for SLA metric are blank in Printable export format

New: Values for SLA metric are blank in Printable and HTML export format

Marko Filipan made changes - 31/Oct/2018 3:38 PM

Description

Original: h3. Summary Values for SLA metric are blank in Printable export format h3. Steps to Reproduce # Go to Issues > Search for Issues # Include SLA metric fields as columns # Filter issues that have values for SLA metric fields # Click Export > Printable h3. Expected Results SLA values get exported. h3. Actual Results SLA values are blank (not exported):  !screenshot-1.png|thumbnail! h3. Workaround  Export issues in HTML format. h3. Notes This behaviour was not present in some previous versions (tested with Service Desk 3.11.1):  !screenshot-2.png|thumbnail!

New: h3. Summary Values for SLA metric are blank in Printable, HTML export format h3. Steps to Reproduce # Go to Issues > Search for Issues # Include SLA metric fields as columns # Filter issues that have values for SLA metric fields # Click Export > Printable h3. Expected Results SLA values get exported. h3. Actual Results SLA values are blank (not exported):  !screenshot-1.png|thumbnail! h3. Notes This behaviour was not present in some previous versions (tested with Service Desk 3.11.1):  !screenshot-2.png|thumbnail!

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