Details
-
Bug
-
Resolution: Duplicate
-
Low
-
None
-
3.14.2, 3.15.1
-
Severity 3 - Minor
-
Description
Summary
Values for SLA metric are blank in Printable, HTML and CSV export formats
Steps to Reproduce
- Go to Issues > Search for Issues
- Include SLA metric fields as columns
- Filter issues that have values for SLA metric fields
- Click Export > Printable or HTML (Current Fields) or even CSV
Expected Results
SLA values get exported.
Actual Results
SLA values are blank (not exported):
Notes
This behaviour was not present in some previous versions (tested with Service Desk 3.11.1):
Attachments
Issue Links
- duplicates
-
JSDSERVER-6118 The SLA information is not included in the Excel and HTML export
- Closed