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  1. JIRA Service Desk Server
  2. JSDSERVER-6118

The SLA information is not included in the Excel and HTML export

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      Description

      Summary

      The SLA information is not included in the Excel and HTML export from Issue Search. This is preventing the user to export the relevant information for reporting purposes.

      Steps to Reproduce

      1. Create some issues with some SLA in Service Desk project.
      2. Go to Issue Search and try to export these issues via Excel, HTML or Printable

      Expected Results

      Issues exported with SLA information.

      Actual Results

      Issues are not exported with SLA information:

      Workaround to get SLA values exported to spreadsheet

      Use SLA Reports in Service Desk.

      1. Go to project settings > Reports > Create new report
      2. Add series and configure report as desired
      3. Once the report has been saved and displayed, drill down by pressing the number on the list:
      4. The list get drilled down to the issue list with SLA parameter shown:
      5. Click Export CSV, and the value gets exported (shown in hours):

        Attachments

        1. Jira 2018-09-11T20_41_13+0800.xls
          112 kB
        2. Jira 2018-09-11T20_46_22+0800.html
          113 kB
        3. screenshot-1.png
          screenshot-1.png
          58 kB
        4. screenshot-2.png
          screenshot-2.png
          205 kB
        5. screenshot-3.png
          screenshot-3.png
          66 kB

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              People

              Assignee:
              lgoodhewcook Lachlan Goodhew-Cook
              Reporter:
              bkek Benz Kek
              Votes:
              17 Vote for this issue
              Watchers:
              23 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: