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  1. Jira Service Management Data Center
  2. JSDSERVER-6118

The SLA information is not included in the Excel and HTML export

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      Summary

      The SLA information is not included in the Excel and HTML export from Issue Search. This is preventing the user to export the relevant information for reporting purposes.

      Steps to Reproduce

      1. Create some issues with some SLA in Service Desk project.
      2. Go to Issue Search and try to export these issues via Excel, HTML or Printable

      Expected Results

      Issues exported with SLA information.

      Actual Results

      Issues are not exported with SLA information:

      Workaround to get SLA values exported to spreadsheet

      Use SLA Reports in Service Desk.

      1. Go to project settings > Reports > Create new report
      2. Add series and configure report as desired
      3. Once the report has been saved and displayed, drill down by pressing the number on the list:
      4. The list get drilled down to the issue list with SLA parameter shown:
      5. Click Export CSV, and the value gets exported (shown in hours):

        1. Jira 2018-09-11T20_46_22+0800.html
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        2. Jira 2018-09-11T20_41_13+0800.xls
          112 kB
        3. screenshot-1.png
          screenshot-1.png
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        4. screenshot-2.png
          screenshot-2.png
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        5. screenshot-3.png
          screenshot-3.png
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        6. PUBLIC-23.xml 2019-11-25 15-50-08.png
          PUBLIC-23.xml 2019-11-25 15-50-08.png
          288 kB
        7. Screen Shot 2019-11-25 at 3.49.19 pm.png
          Screen Shot 2019-11-25 at 3.49.19 pm.png
          287 kB
        8. HTML_export2.png
          HTML_export2.png
          3.12 MB

            [JSDSERVER-6118] The SLA information is not included in the Excel and HTML export

            Edson Araujo made changes -
            Remote Link Original: This issue links to "JSDS-3138 (Bulldog)" [ 397503 ] New: This issue links to "JSMDC-3138 (JIRA Server (Bulldog))" [ 397503 ]
            Edson Araujo made changes -
            Remote Link Original: This issue links to "JSDS-2812 (JIRA Server (Bulldog))" [ 399430 ] New: This issue links to "JSMDC-2812 (JIRA Server (Bulldog))" [ 399430 ]
            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            moofoo (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            moofoo (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            moofoo (Inactive) made changes -
            Attachment New: PUBLIC-23.xml 2019-11-25 15-50-08.png [ 380797 ]
            Attachment New: Screen Shot 2019-11-25 at 3.49.19 pm.png [ 380798 ]
            Attachment New: HTML_export2.png [ 380799 ]
            SET Analytics Bot made changes -
            UIS Original: 67 New: 15
            Bugfix Automation Bot made changes -
            Support reference count Original: 24 New: 25
            Bugfix Automation Bot made changes -
            Support reference count Original: 16 New: 24
            Tiziana Marchionni made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]

              lgoodhewcook Lachlan G (Inactive)
              bkek Benz Kek (Inactive)
              Affected customers:
              19 This affects my team
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: