Values for SLA metric are blank in Printable, HTML and CSV export formats

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • None
    • Affects Version/s: 3.14.2, 3.15.1
    • Component/s: Issue View
    • Severity 3 - Minor

      Summary

      Values for SLA metric are blank in Printable, HTML and CSV export formats

      Steps to Reproduce

      1. Go to Issues > Search for Issues
      2. Include SLA metric fields as columns
      3. Filter issues that have values for SLA metric fields
      4. Click Export > Printable or HTML (Current Fields) or even CSV

      Expected Results

      SLA values get exported.

      Actual Results

      SLA values are blank (not exported):

      Notes

      This behaviour was not present in some previous versions (tested with Service Desk 3.11.1):

        1. screenshot-1.png
          screenshot-1.png
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        2. screenshot-2.png
          screenshot-2.png
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            Assignee:
            Unassigned
            Reporter:
            Marko Filipan (Inactive)
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            Watchers:
            1 Start watching this issue

              Created:
              Updated:
              Resolved: