• Type: Suggestion
• Resolution: Fixed
• Fix Version/s: 5.9.0
• Component/s: Customer Organisation
• Labels:

  • affect_cloud

[JSDSERVER-5089] Bulk add existing customers to organizations

Lucy Devine made changes - 20/Dec/2023 1:50 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 849653 ]

Divyanshi made changes - 31/Jul/2023 1:05 AM

Description

Original: {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone,  We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22]" feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} h3. Problem Definition As an Admin, I like the new Organizations feature in JIRA Service Desk. However, I have thousands of customers who already exist in my database. I have previously used Groups to manage customers, but adding them one by one to Organizations is time consuming. h3. Suggested Solution Give Admins the ability to add customers to Organizations by Group. Bonus points: add the ability to specify Organizations based upon filter criteria and a bulk edit as described in FEEDBACK-67521. h3. Why this is important This will empower teams by significantly reducing admin overhead. h3. Workaround Create a .csv of users by querying the database directly, then copy/paste user names from that into the Add to Organization field.

New: {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone,  We are excited to announce that [Jira Service Management 5.9|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html] has been shipped! This latest release includes the “[Share requests with groups|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22]" feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Using Jira groups to share requests|https://confluence.atlassian.com/servicemanagementserver/using-jira-groups-to-share-requests-1252008116.html] guide. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} h3. Problem Definition As an Admin, I like the new Organizations feature in JIRA Service Desk. However, I have thousands of customers who already exist in my database. I have previously used Groups to manage customers, but adding them one by one to Organizations is time consuming. h3. Suggested Solution Give Admins the ability to add customers to Organizations by Group. Bonus points: add the ability to specify Organizations based upon filter criteria and a bulk edit as described in FEEDBACK-67521. h3. Why this is important This will empower teams by significantly reducing admin overhead. h3. Workaround Create a .csv of users by querying the database directly, then copy/paste user names from that into the Add to Organization field.

Collapse comment: Violeta Fulger added a comment - 14/Jun/2023 2:54 PM

Violeta Fulger added a comment - 14/Jun/2023 2:54 PM

Since the new "Share requests with groups" feature introduced in JSM 5.9 is not fulfilling all the requirements for which customers voted on this closed suggestion, I have created a new enhancement request: 

• JSDSERVER-13297 - Need an option to add groups to organisations

If anyone is interested in this, please vote for it and add yourself as a watcher. Thank you!

Expand comment: Violeta Fulger added a comment - 14/Jun/2023 2:54 PM

Violeta Fulger added a comment - 14/Jun/2023 2:54 PM Since the new " Share requests with groups"  feature introduced in JSM 5.9 is not fulfilling all the requirements for which customers voted on this closed suggestion, I have created a new enhancement request:  JSDSERVER-13297 - Need an option to add groups to organisations If anyone is interested in this, please vote for it and add yourself as a watcher. Thank you!

Violeta Fulger made changes - 14/Jun/2023 2:46 PM

Link

New: This issue relates to JSDSERVER-13297 [ JSDSERVER-13297 ]

Divyanshi made changes - 09/Jun/2023 4:20 AM

Description

Original: {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone,  We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22]" feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html] Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} h3. Problem Definition As an Admin, I like the new Organizations feature in JIRA Service Desk. However, I have thousands of customers who already exist in my database. I have previously used Groups to manage customers, but adding them one by one to Organizations is time consuming. h3. Suggested Solution Give Admins the ability to add customers to Organizations by Group. Bonus points: add the ability to specify Organizations based upon filter criteria and a bulk edit as described in FEEDBACK-67521. h3. Why this is important This will empower teams by significantly reducing admin overhead. h3. Workaround Create a .csv of users by querying the database directly, then copy/paste user names from that into the Add to Organization field.

New: {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone,  We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22]" feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} h3. Problem Definition As an Admin, I like the new Organizations feature in JIRA Service Desk. However, I have thousands of customers who already exist in my database. I have previously used Groups to manage customers, but adding them one by one to Organizations is time consuming. h3. Suggested Solution Give Admins the ability to add customers to Organizations by Group. Bonus points: add the ability to specify Organizations based upon filter criteria and a bulk edit as described in FEEDBACK-67521. h3. Why this is important This will empower teams by significantly reducing admin overhead. h3. Workaround Create a .csv of users by querying the database directly, then copy/paste user names from that into the Add to Organization field.

Divyanshi made changes - 09/Jun/2023 4:19 AM

Description

Original: {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone,  We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This saves administrators from having to rebuild Jira groups within Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} h3. Problem Definition As an Admin, I like the new Organizations feature in JIRA Service Desk. However, I have thousands of customers who already exist in my database. I have previously used Groups to manage customers, but adding them one by one to Organizations is time consuming. h3. Suggested Solution Give Admins the ability to add customers to Organizations by Group. Bonus points: add the ability to specify Organizations based upon filter criteria and a bulk edit as described in FEEDBACK-67521. h3. Why this is important This will empower teams by significantly reducing admin overhead. h3. Workaround Create a .csv of users by querying the database directly, then copy/paste user names from that into the Add to Organization field.

New: {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone,  We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22]" feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html] Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} h3. Problem Definition As an Admin, I like the new Organizations feature in JIRA Service Desk. However, I have thousands of customers who already exist in my database. I have previously used Groups to manage customers, but adding them one by one to Organizations is time consuming. h3. Suggested Solution Give Admins the ability to add customers to Organizations by Group. Bonus points: add the ability to specify Organizations based upon filter criteria and a bulk edit as described in FEEDBACK-67521. h3. Why this is important This will empower teams by significantly reducing admin overhead. h3. Workaround Create a .csv of users by querying the database directly, then copy/paste user names from that into the Add to Organization field.

Collapse comment: Robin added a comment - 07/Jun/2023 8:49 AM

Robin added a comment - 07/Jun/2023 8:49 AM

Will you also add this much needed functionality to the cloud based JSM? If yes, is there a timeline?

Expand comment: Robin added a comment - 07/Jun/2023 8:49 AM

Robin added a comment - 07/Jun/2023 8:49 AM Will you also add this much needed functionality to the cloud based JSM? If yes, is there a timeline?

Divyanshi made changes - 05/Jun/2023 9:16 PM

Assignee

New: Divyanshi [ dvashist ]

Divyanshi made changes - 05/Jun/2023 9:16 PM

Fix Version/s		New: 5.9.0 [ 104928 ]
Resolution		New: Fixed [ 1 ]
Status	Original: Gathering Interest [ 11772 ]	New: Closed [ 6 ]

Divyanshi made changes - 05/Jun/2023 9:15 PM

Description

Original: h3. Problem Definition As an Admin, I like the new Organizations feature in JIRA Service Desk. However, I have thousands of customers who already exist in my database. I have previously used Groups to manage customers, but adding them one by one to Organizations is time consuming. h3. Suggested Solution Give Admins the ability to add customers to Organizations by Group. Bonus points: add the ability to specify Organizations based upon filter criteria and a bulk edit as described in [FEEDBACK-67521|https://jira.atlassian.com/browse/FEEDBACK-67521]. h3. Why this is important This will empower teams by significantly reducing admin overhead.   h3. Workaround Create a .csv of users by querying the database directly, then copy/paste user names from that into the Add to Organization field.

New: {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone,  We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This saves administrators from having to rebuild Jira groups within Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} h3. Problem Definition As an Admin, I like the new Organizations feature in JIRA Service Desk. However, I have thousands of customers who already exist in my database. I have previously used Groups to manage customers, but adding them one by one to Organizations is time consuming. h3. Suggested Solution Give Admins the ability to add customers to Organizations by Group. Bonus points: add the ability to specify Organizations based upon filter criteria and a bulk edit as described in FEEDBACK-67521. h3. Why this is important This will empower teams by significantly reducing admin overhead. h3. Workaround Create a .csv of users by querying the database directly, then copy/paste user names from that into the Add to Organization field.

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