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Suggestion
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Resolution: Fixed
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459
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6
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Description
Now it is only possible to add single users to an organisation in Service desk. This is really a clumsy way of handling the members of organisations. Normally you would like to use groups to handle all permissions in JIRA.
The governance of users should be able to handle in Active directory only, but with this limitation you require manual steps in JIRA when adding/removing/changing membership of an organisation.
Hi everyone,
We are excited to announce that Jira Service Management 5.9 has been shipped!
This latest release includes the "Share requests with groups" feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests.
To learn more about the feature, visit the Using Jira groups to share requests guide.
Cheers,
Divyanshi Vashist
Jira Service Management Data Center
Hi everyone,
Thank you for your engagement with this suggestion.
We currently have 'Sharing requests with group' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like voting.
Please continue to follow this suggestion for further updates in the new year.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
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[JSDSERVER-5072] Being able to add groups to organisations
| Description |
Original:
h3. Description
Now it is only possible to add single users to an organisation in Service desk. This is really a clumsy way of handling the members of organisations. Normally you would like to use groups to handle all permissions in JIRA. The governance of users should be able to handle in Active directory only, but with this limitation you require manual steps in JIRA when adding/removing/changing membership of an organisation. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the "[Share requests with groups"|https://www.atlassian.com/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22] feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
New:
h3. Description
Now it is only possible to add single users to an organisation in Service desk. This is really a clumsy way of handling the members of organisations. Normally you would like to use groups to handle all permissions in JIRA. The governance of users should be able to handle in Active directory only, but with this limitation you require manual steps in JIRA when adding/removing/changing membership of an organisation. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, We are excited to announce that [Jira Service Management 5.9|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html] has been shipped! This latest release includes the "[Share requests with groups"|https://www.atlassian.com/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22] feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Using Jira groups to share requests|https://confluence.atlassian.com/servicemanagementserver/using-jira-groups-to-share-requests-1252008116.html] guide. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
| Remote Link | New: This issue links to "Page (Confluence)" [ 788565 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 780118 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 778400 ] |
Since the new "Share requests with groups" feature introduced in JSM 5.9 is not fulfilling all the requirements for which customers voted on this closed suggestion, I have created a new enhancement request:
If anyone is interested in this, please vote for it and add yourself as a watcher. Thank you!
| Link | New: This issue relates to JSDSERVER-13297 [ JSDSERVER-13297 ] |
Unfortunately, the new function does not help us. We need the possibility to bind groups to organizations in order not to have to maintain a customer group and a Jira group in parallel.
The ticket requirement is not fulfilled with this function.
| Description |
Original:
h3. Description
Now it is only possible to add single users to an organisation in Service desk. This is really a clumsy way of handling the members of organisations. Normally you would like to use groups to handle all permissions in JIRA. The governance of users should be able to handle in Active directory only, but with this limitation you require manual steps in JIRA when adding/removing/changing membership of an organisation. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups| https://www.atlassian.com/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22] feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
New:
h3. Description
Now it is only possible to add single users to an organisation in Service desk. This is really a clumsy way of handling the members of organisations. Normally you would like to use groups to handle all permissions in JIRA. The governance of users should be able to handle in Active directory only, but with this limitation you require manual steps in JIRA when adding/removing/changing membership of an organisation. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the "[Share requests with groups"|https://www.atlassian.com/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22] feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
| Description |
Original:
h3. Description
Now it is only possible to add single users to an organisation in Service desk. This is really a clumsy way of handling the members of organisations. Normally you would like to use groups to handle all permissions in JIRA. The governance of users should be able to handle in Active directory only, but with this limitation you require manual steps in JIRA when adding/removing/changing membership of an organisation. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This saves administrators from having to rebuild Jira groups within Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
New:
h3. Description
Now it is only possible to add single users to an organisation in Service desk. This is really a clumsy way of handling the members of organisations. Normally you would like to use groups to handle all permissions in JIRA. The governance of users should be able to handle in Active directory only, but with this limitation you require manual steps in JIRA when adding/removing/changing membership of an organisation. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups| https://www.atlassian.com/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22] feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
As others already said, the current implementation is not what was requested here.
But anyway, personally everything that deals with "Jira Groups" should have the ability to limit / exclude certain groups otherwise this can't be used in production for various reasons! (JRASERVER-61856)
This would make sense in a B2B context. But in every in-house context people for example will have a jira-software-users group, because they are also regular Jira users (not only customers!) and they shouldn't be able to share requests with e.g. > 100 of people.