Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5054

Pasting screenshots with the same name in the Customer Portal results in duplicate image display

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      Problem

      Pasting screenshots with the same name in the Customer Portal will not display the images correctly.

      Steps to reproduce the problem

      1. Create a new request via Customer Portal.
      2. Take a screenshot anywhere and paste it to the request by using shortcut key Ctrl + V, example name of the screenshot would be image.png.
      3. Take another screenshot and paste it again. The name of the second screenshot might also be image.png.
      4. Upload the screenshots.

      Expected result

      Two different screenshots will be uploaded and displayed

      Actual result

      Two screenshots are uploaded, however, they look exactly the same in the request. However, the screenshots are uploaded correctly to JIRA and displayed correctly in the JIRA issue

      Workaround

      Use tools to take screenshots which will give different names to the image. For example, the print screen tool of a MacBook machine will use the timestamp when the image is taken as the name of the file instead of a generic name

      Fix suggestion

      Allow the user to pick a name for the screen-short at the time of attaching it.

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        2. Error_DuplicatedImages.webm
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        3. atlassian image addition bug.png
          atlassian image addition bug.png
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        4. image-2018-01-11-17-13-34-935.png
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        5. image-2018-01-11-17-13-36-545.png
          image-2018-01-11-17-13-36-545.png
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        6. Screen Shot 2019-11-25 at 11.13.44 AM.png
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        7. Screen Shot 2019-11-25 at 11.14.14 AM.png
          Screen Shot 2019-11-25 at 11.14.14 AM.png
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        8. Screen Shot 2019-11-25 at 11.14.14 AM.png
          Screen Shot 2019-11-25 at 11.14.14 AM.png
          1.02 MB

            [JSDSERVER-5054] Pasting screenshots with the same name in the Customer Portal results in duplicate image display

            Deleted Account (Inactive) added a comment -

            Why is this issue closed as fixed if I am still observing the issue?

            Deleted Account (Inactive) added a comment - Why is this issue closed as fixed if I am still observing the issue?
            Nadya Yusupova (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 494152 ]
            Julien Rey made changes -
            Link New: This issue is related to JSDSERVER-6809 [ JSDSERVER-6809 ]

            BrianW added a comment -

            This was still happening on Atlassian's support instance in February.  Are they not up to date?

            BrianW added a comment - This was still happening on Atlassian's support instance in February.  Are they not up to date?

            SteveM added a comment -

            @brian.weichel1 it was fixed in Jira Service Desk 4.1

            SteveM added a comment - @brian.weichel1 it was fixed in Jira Service Desk 4.1

            BrianW added a comment -

            Just spent a couple frustrating weeks with support while they tried to figure this out.  Bugs need fixed.

            BrianW added a comment - Just spent a couple frustrating weeks with support while they tried to figure this out.  Bugs need fixed.

            Katya Godneva added a comment -

            Hello it happends again now on your portal

            Katya Godneva added a comment - Hello it happends again now on your portal
            Meriem Dhahak made changes -
            Comment [ A comment with security level 'atlassian-staff' was removed. ]
            Meriem Dhahak made changes -
            Attachment New: Screen Shot 2019-11-25 at 11.14.14 AM.png [ 380890 ]
            Meriem Dhahak made changes -
            Attachment New: Screen Shot 2019-11-25 at 11.14.14 AM.png [ 380889 ]

              ashubovych moofoo (Inactive)
              michin Michelle Chin
              Affected customers:
              175 This affects my team
              Watchers:
              158 Start watching this issue

                Created:
                Updated:
                Resolved: