Uploaded image for project: 'JIRA Service Desk Server'
  1. JIRA Service Desk Server
  2. JSDSERVER-5054

Pasting screenshots with the same name in the Customer Portal results in duplicate image display

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      Description

      Problem

      Pasting screenshots with the same name in the Customer Portal will not display the images correctly.

      Steps to reproduce the problem

      1. Create a new request via Customer Portal.
      2. Take a screenshot anywhere and paste it to the request by using shortcut key Ctrl + V, example name of the screenshot would be image.png.
      3. Take another screenshot and paste it again. The name of the second screenshot might also be image.png.
      4. Upload the screenshots.

      Expected result

      Two different screenshots will be uploaded and displayed

      Actual result

      Two screenshots are uploaded, however, they look exactly the same in the request. However, the screenshots are uploaded correctly to JIRA and displayed correctly in the JIRA issue

      Workaround

      Use tools to take screenshots which will give different names to the image. For example, the print screen tool of a MacBook machine will use the timestamp when the image is taken as the name of the file instead of a generic name

      Fix suggestion

      Allow the user to pick a name for the screen-short at the time of attaching it.

        Attachments

        1. atlassian image addition bug.png
          atlassian image addition bug.png
          141 kB
        2. Error_DuplicatedImages.webm
          3.41 MB
        3. image-2018-01-11-17-13-34-935.png
          image-2018-01-11-17-13-34-935.png
          32 kB
        4. image-2018-01-11-17-13-36-545.png
          image-2018-01-11-17-13-36-545.png
          32 kB
        5. untitled2.mp4
          749 kB

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              People

              Assignee:
              ashubovych Artem Shubovych
              Reporter:
              michin Michelle Chin (Inactive)
              Votes:
              175 Vote for this issue
              Watchers:
              156 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: