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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-5522

Attachments on Comment box end up duplicate

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    Details

    • Type: Bug
    • Status: Closed (View Workflow)
    • Priority: Low
    • Resolution: Duplicate
    • Affects Version/s: 3.8.1, 3.8.2, 3.8.3, 3.8.4
    • Fix Version/s: None
    • Component/s: Customer Portal
    • Labels:

      Description

      Description

      Whenever attaching a screenshot in a Service Desk ticket though the Attachment option on the comment box on the bottom of the page, the attachment ends up on the case with a small thumbnail before actually attaching the full-sized thumbnail image. Please see the following screen shot to exemplify:



      This ends up causing multiple messages on the customer portal side of things about an attachment being added on the case.

      The only workaround is to actually remove either the small or the large thumbnail images. Even so, this will not stop any update notification from being triggered multiple times.

        Attachments

        1. cp1.png
          cp1.png
          107 kB
        2. cp2.png
          cp2.png
          94 kB
        3. cp3.png
          cp3.png
          167 kB

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              Assignee:
              Unassigned Unassigned
              Reporter:
              bpicarelli Benito Picarelli
              Votes:
              2 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

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