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  1. Jira Service Management Data Center
  2. JSDSERVER-5522

Attachments on Comment box end up duplicate

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • 3.8.1, 3.8.2, 3.8.3, 3.8.4
    • Customer Portal

      Description

      Whenever attaching a screenshot in a Service Desk ticket though the Attachment option on the comment box on the bottom of the page, the attachment ends up on the case with a small thumbnail before actually attaching the full-sized thumbnail image. Please see the following screen shot to exemplify:



      This ends up causing multiple messages on the customer portal side of things about an attachment being added on the case.

      The only workaround is to actually remove either the small or the large thumbnail images. Even so, this will not stop any update notification from being triggered multiple times.

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          Form Name

            [JSDSERVER-5522] Attachments on Comment box end up duplicate

            John van der Loo (Inactive) made changes -
            Labels Original: Usability New: usability
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2482862 ] New: JAC Bug Workflow v3 [ 3126067 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Michelle Chin made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Untriaged [ 11672 ] New: Done [ 10044 ]
            Michelle Chin made changes -
            Link New: This issue duplicates JSDSERVER-5054 [ JSDSERVER-5054 ]
            Rene C. [Atlassian Support] made changes -
            Labels New: Usability
            Benito Picarelli made changes -
            Attachment New: cp1.png [ 299836 ]
            Attachment New: cp2.png [ 299837 ]
            Attachment New: cp3.png [ 299838 ]
            Benito Picarelli made changes -
            Description New: Description

            Whenever attaching a screenshot in a Service Desk ticket though the {{Attachment}} option on the comment box on the bottom of the page, the attachment ends up on the case with a small thumbnail before actually attaching the full-sized thumbnail image. Please see the following screen shot to exemplify:

            !cp1.png|thumbnail!
            !cp2.png|thumbnail!
            !cp3.png|thumbnail!

            This ends up causing multiple messages on the customer portal side of things about an attachment being added on the case.

            The only workaround is to actually remove either the small or the large thumbnail images. Even so, this will not stop any update notification from being triggered multiple times.

            Benito Picarelli created issue -

              Unassigned Unassigned
              bpicarelli Benito Picarelli
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: