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  1. Jira Service Management Data Center
  2. JSDSERVER-5051

Send CSAT based on resolution

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition:

      You cannot configure when to send customer satisfaction surveys. So if something is closed due to something like won't fix or duplicate, a survey is still sent out.

      Suggested Solution

      Allow users to set which resolutions send out surveys.

          Form Name

            [JSDSERVER-5051] Send CSAT based on resolution

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              Unassigned Unassigned
              alevinson Aaron
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                Created:
                Updated: