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  1. Jira Service Management Data Center
  2. JSDSERVER-4957

Customer portal should always use wiki style renderer

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Customer portal should always use wiki style renderer for comment field so that attachments are accessible to customer. Customers are not able to access attachments when default text renderer is used.

      • Attachments links show as plain text and are not clickable when default text renderer is used.

      Suggested Change

      Customer portal should always use wiki style renderer
       

          Form Name

            [JSDSERVER-4957] Customer portal should always use wiki style renderer

            Julien GERARD added a comment -

            For my organisation, it is a big issue to not have a "rich text" renderer for the portal.

            Speaking generally, it's a big problem to not allow users to put inline screenshot along the text they wrote to describe their demand/incident.

            We are currently evaluating the Jira Service Desk product and all the internal test report this as a main cons against the Jira Service Desk choice.

            Julien GERARD added a comment - For my organisation, it is a big issue to not have a "rich text" renderer for the portal. Speaking generally, it's a big problem to not allow users to put inline screenshot along the text they wrote to describe their demand/incident. We are currently evaluating the Jira Service Desk product and all the internal test report this as a main cons against the Jira Service Desk choice.

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated: