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  1. Jira Service Management Data Center
  2. JSDSERVER-3137

As admin, would like to get notified when new project created using default field configuration with comment renderer set to 'Default Text Renderer'

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Admin or agent face problem with attachment is not viewable from comment field and customer can't view it from Customer Portal . It is due to comment field renderer is set to Default Text Renderer instead Wiki Style Renderer. This problem is not noticeable by admin , because the setting was used by others project . JIRA Service Desk just reused the Default Field Configurations.

      Suggested Solution

      Admin get notified when create new Service Desk project . Comment field renderer should configured as Wiki Style Renderer , if not customer won't able to view attachment from Customer Portal

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5306 JIRA Service desk customer portal does not show attachements

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2378 Attachments uploaded by JIRA Service Desk Customer end up in the secure attachment directory

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. CLOUD-10641 Comment field with " Default Text Renderer " still showing " Wiki Style Renderer " options

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-82048 Ability to set [default text renderer] for comments field in field config is misleading

          • Low - Low priority issues
          • Gathering Impact

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3344 Comment field with " Default Text Renderer " still showing " Wiki Style Renderer " options

          • Low - Low priority issues
          • Gathering Impact

          Suggestion - JSDCLOUD-3137 As admin, would like to get notified when new project created using default field configuration with comment renderer set to 'Default Text Renderer'

          • Closed

          Suggestion - JSDSERVER-1042 Service Desk Text Field Renderer should not inherit Default Field Configuration

          • Closed

          Suggestion - JSDSERVER-4957 Customer portal should always use wiki style renderer

          • Gathering Interest

          JSDS-569 Loading...

          was cloned as

          DESK-4561 Loading...

          Activity

            People

              Unassigned Unassigned
              nroslan Atiqah Roslan
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              Dates

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                Updated:
                Resolved:

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