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  1. Jira Service Management Data Center
  2. JSDSERVER-3137

As admin, would like to get notified when new project created using default field configuration with comment renderer set to 'Default Text Renderer'

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Admin or agent face problem with attachment is not viewable from comment field and customer can't view it from Customer Portal . It is due to comment field renderer is set to Default Text Renderer instead Wiki Style Renderer. This problem is not noticeable by admin , because the setting was used by others project . JIRA Service Desk just reused the Default Field Configurations.

      Suggested Solution

      Admin get notified when create new Service Desk project . Comment field renderer should configured as Wiki Style Renderer , if not customer won't able to view attachment from Customer Portal

          Form Name

            [JSDSERVER-3137] As admin, would like to get notified when new project created using default field configuration with comment renderer set to 'Default Text Renderer'

            Anusha Rutnam made changes -
            Link New: This issue relates to CLOUD-11679 [ CLOUD-11679 ]
            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 27 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 27 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012068 ] New: JAC Suggestion Workflow 3 [ 3649588 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663989 ] New: JAC Suggestion Workflow [ 3012068 ]
            Charles Meireles made changes -
            Link New: This issue relates to JSDSERVER-6019 [ JSDSERVER-6019 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322951 ] New: Confluence Workflow - Public Facing v4 [ 2663989 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052747 ] New: JSD Suggestion Workflow - TEMP [ 2322951 ]

              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated:
                Resolved: