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  1. Jira Service Management Cloud
  2. JSDCLOUD-3137

As admin, would like to get notified when new project created using default field configuration with comment renderer set to 'Default Text Renderer'

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Admin or agent face problem with attachment is not viewable from comment field and customer can't view it from Customer Portal . It is due to comment field renderer is set to Default Text Renderer instead Wiki Style Renderer. This problem is not noticeable by admin , because the setting was used by others project . JIRA Service Desk just reused the Default Field Configurations.

      Suggested Solution

      Admin get notified when create new Service Desk project . Comment field renderer should configured as Wiki Style Renderer , if not customer won't able to view attachment from Customer Portal

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          is related to

          Suggestion - JSDSERVER-3137 As admin, would like to get notified when new project created using default field configuration with comment renderer set to 'Default Text Renderer'

          • Closed
          relates to

          Suggestion - JSDCLOUD-1042 Service Desk Text Field Renderer should not inherit Default Field Configuration

          • Closed

          Suggestion - JSDCLOUD-4957 Customer portal should always use wiki style renderer

          • Closed

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              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Updated:
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