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  1. Jira Service Management Cloud
  2. JSDCLOUD-4957

Customer portal should always use wiki style renderer

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Subhra Majhi 
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      Customer portal should always use wiki style renderer for comment field so that attachments are accessible to customer. Customers are not able to access attachments when default text renderer is used.

      • Attachments links show as plain text and are not clickable when default text renderer is used.

      Suggested Change

      Customer portal should always use wiki style renderer
       

      Attachments

        Issue Links

          is related to

          Suggestion - JSDCLOUD-3137 As admin, would like to get notified when new project created using default field configuration with comment renderer set to 'Default Text Renderer'

          • Closed

          Suggestion - JSDSERVER-4957 Customer portal should always use wiki style renderer

          • Gathering Interest

          JSDS-569 Loading...

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              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
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              12 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: