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  1. Jira Service Management Data Center
  2. JSDSERVER-4957

Customer portal should always use wiki style renderer

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Customer portal should always use wiki style renderer for comment field so that attachments are accessible to customer. Customers are not able to access attachments when default text renderer is used.

      • Attachments links show as plain text and are not clickable when default text renderer is used.

      Suggested Change

      Customer portal should always use wiki style renderer
       

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. CLOUD-10641 Comment field with " Default Text Renderer " still showing " Wiki Style Renderer " options

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-82048 Ability to set [default text renderer] for comments field in field config is misleading

          • Low - Low priority issues
          • Gathering Impact

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3344 Comment field with " Default Text Renderer " still showing " Wiki Style Renderer " options

          • Low - Low priority issues
          • Gathering Impact

          Suggestion - JSDSERVER-3137 As admin, would like to get notified when new project created using default field configuration with comment renderer set to 'Default Text Renderer'

          • Closed

          TESLA-65 Loading...

          relates to

          Suggestion - JSDCLOUD-4957 Customer portal should always use wiki style renderer

          • Closed
          mentioned in

          Page Loading...

          was cloned as

          JSDS-569 Loading...

          Activity

            People

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              35 Vote for this issue
              Watchers:
              16 Start watching this issue

              Dates

                Created:
                Updated:

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