Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2378

Attachments uploaded by JIRA Service Desk Customer end up in the secure attachment directory

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    Description

      And therefore cannot be viewed even by the customer who uploaded them.

      To reproduce:
      1. Log on https://experts-jira.atlassian.com/servicedesk/customer/portals as a customer
      2. Open a ticket
      3. add an attachment (e.g. image)

      result: You cannot view the file. But agents can.

      Expected results: As the uploader, you should be able to see the files you and all other customers uploaded to the ticket.

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        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-643 Attachements attached using [^attachment] cannot be viewed by customer

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-3137 As admin, would like to get notified when new project created using default field configuration with comment renderer set to 'Default Text Renderer'

          • Closed

          SOPS-792 Loading...

          DESK-4561 Loading...

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            People

              dtrinh@atlassian.com Diep Ngoc Trinh (Inactive)
              sbroda Stefan Broda
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                Created:
                Updated:
                Resolved:

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