Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2378

Attachments uploaded by JIRA Service Desk Customer end up in the secure attachment directory

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      And therefore cannot be viewed even by the customer who uploaded them.

      To reproduce:
      1. Log on https://experts-jira.atlassian.com/servicedesk/customer/portals as a customer
      2. Open a ticket
      3. add an attachment (e.g. image)

      result: You cannot view the file. But agents can.

      Expected results: As the uploader, you should be able to see the files you and all other customers uploaded to the ticket.

        1. user portaledited.png
          73 kB
          Paul Bijlsma

            [JSDSERVER-2378] Attachments uploaded by JIRA Service Desk Customer end up in the secure attachment directory

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305120 ] New: JAC Bug Workflow v3 [ 3125661 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059047 ] New: JSD Bug Workflow v5 - TEMP [ 2305120 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056439 ] New: JSD Bug Workflow v5 [ 2059047 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956000 ] New: JSD Bug Workflow v5 - TEMP [ 2056439 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615950 ] New: JSD Bug Workflow v5 [ 1956000 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603144 ] New: JSD Bug Workflow v4 [ 1615950 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398972 ] New: JSD Bug Workflow v2 [ 1603144 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 960255 ] New: JSD Bug Workflow [ 1398972 ]
            Vu 🎧 made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 130935 ] New: This issue links to "Page (Extranet)" [ 130935 ]

              dtrinh@atlassian.com Diep Ngoc Trinh (Inactive)
              sbroda Stefan Broda (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: