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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Support Satisfaction Survey

      Hi Guys,
      We are proud to announce that Service Desk now support customer satisfaction survey!
      Key features include:
      Simple customer workflow to provide feedback on resolved issues
      Customer satisfaction scores are visible within resolved issues and on agent queues for resolved issues
      Single-click to view customer satisfaction report for a service desk project
      Easily create and and view custom reports and trend graphs based on satisfaction scores.
      For more information - please check out our release notes at: Collecting customer satisfaction (CSAT) feedback
      Thanks for your patience, and feel free to contact us if you have feedback or questions for us.
      Regards,
      Joseph

      service desk support satisfaction survey by survey email

      "We would like to have a satisfaction rating (e.g. 0-5 stars) when closing an issue. By this the customers can give a quick Feedback how the issue was handled."

      Attachments

        1. Example from Freshdesk.png
          111 kB
          Tim Eddelbüttel
        2. homer-computer-woohoo.jpg
          106 kB
          FetteRobbe
        3. JSD-survey.png
          37 kB
          Félix Martineau [Expert]
        4. screenshot-1.png
          85 kB
          Alfred Attipoe

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              Unassigned Unassigned
              4a0a130477df Jabari Deng
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