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  1. Jira Service Management Cloud
  2. JSDCLOUD-46

Support satisfaction survey

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Support Satisfaction Survey

      Hi Guys,
      We are proud to announce that Service Desk now support customer satisfaction survey!
      Key features include:
      Simple customer workflow to provide feedback on resolved issues
      Customer satisfaction scores are visible within resolved issues and on agent queues for resolved issues
      Single-click to view customer satisfaction report for a service desk project
      Easily create and and view custom reports and trend graphs based on satisfaction scores.
      For more information - please check out our release notes at: Collecting customer satisfaction (CSAT) feedback
      Thanks for your patience, and feel free to contact us if you have feedback or questions for us.
      Regards,
      Joseph

      service desk support satisfaction survey by survey email

      "We would like to have a satisfaction rating (e.g. 0-5 stars) when closing an issue. By this the customers can give a quick Feedback how the issue was handled."

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              Unassigned Unassigned
              4a0a130477df Jabari Deng
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