Details
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Suggestion
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Resolution: Done
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi Guys,
We are proud to announce that Service Desk now support customer satisfaction survey!
Key features include:
Simple customer workflow to provide feedback on resolved issues
Customer satisfaction scores are visible within resolved issues and on agent queues for resolved issues
Single-click to view customer satisfaction report for a service desk project
Easily create and and view custom reports and trend graphs based on satisfaction scores.
For more information - please check out our release notes at: Collecting customer satisfaction (CSAT) feedback
Thanks for your patience, and feel free to contact us if you have feedback or questions for us.
Regards,
Joseph
service desk support satisfaction survey by survey email
"We would like to have a satisfaction rating (e.g. 0-5 stars) when closing an issue. By this the customers can give a quick Feedback how the issue was handled."
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-252 Support satisfaction rating
- Closed
- is related to
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JSDCLOUD-3534 As an agent I want to be notified of my CSAT feedback so I can act on it
- Closed
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JSDSERVER-46 Support satisfaction survey
- Closed
- relates to
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JSDCLOUD-1619 Generate Survey/Feedback Form after Ticket Resolved.
- Closed