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  1. Jira Service Management Cloud
  2. JSDCLOUD-3534

As an agent I want to be notified of my CSAT feedback so I can act on it

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Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Agents aren't currently notified of survey responses via email notifications.

      Suggested Solution

      Provide a way of notifying agents via JIRA notifications.

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        Issue Links

          is related to

          Suggestion - JSDSERVER-3534 As an agent I want to be notified of my CSAT feedback so I can act on it

          • Closed
          relates to

          Suggestion - JSDCLOUD-46 Support satisfaction survey

          • Closed

          Activity

            People

              a620038e6229 Jehan Gonsalkorale
              dcurrie@atlassian.com Dave C
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              Dates

                Created:
                Updated:
                Resolved: