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  1. Jira Service Management Data Center
  2. JSDSERVER-3534

As an agent I want to be notified of my CSAT feedback so I can act on it

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Agents aren't currently notified of survey responses via email notifications.

      Suggested Solution

      Provide a way of notifying agents via JIRA notifications.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-3534 As an agent I want to be notified of my CSAT feedback so I can act on it

          • Closed

          Suggestion - JSDSERVER-46 Support satisfaction survey

          • Closed

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              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
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              Dates

                Created:
                Updated:
                Resolved:

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