As an agent I want to be notified of my CSAT feedback so I can act on it

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Agents aren't currently notified of survey responses via email notifications.

      Suggested Solution

      Provide a way of notifying agents via JIRA notifications.

            Assignee:
            Unassigned
            Reporter:
            Dave C
            Votes:
            10 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: