Support satisfaction survey

XMLWordPrintable

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Support Satisfaction Survey

      Hi Guys,
      We are proud to announce that Service Desk now support customer satisfaction survey!
      Key features include:
      Simple customer workflow to provide feedback on resolved issues
      Customer satisfaction scores are visible within resolved issues and on agent queues for resolved issues
      Single-click to view customer satisfaction report for a service desk project
      Easily create and and view custom reports and trend graphs based on satisfaction scores.
      For more information - please check out our release notes at: Collecting customer satisfaction (CSAT) feedback
      Thanks for your patience, and feel free to contact us if you have feedback or questions for us.
      Regards,
      Joseph

      service desk support satisfaction survey by survey email

      "We would like to have a satisfaction rating (e.g. 0-5 stars) when closing an issue. By this the customers can give a quick Feedback how the issue was handled."

        1. Example from Freshdesk.png
          Example from Freshdesk.png
          111 kB
        2. homer-computer-woohoo.jpg
          homer-computer-woohoo.jpg
          106 kB
        3. JSD-survey.png
          JSD-survey.png
          37 kB
        4. screenshot-1.png
          screenshot-1.png
          85 kB

            Assignee:
            Unassigned
            Reporter:
            Jabari Deng
            Votes:
            118 Vote for this issue
            Watchers:
            90 Start watching this issue

              Created:
              Updated:
              Resolved: