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  1. Jira Service Management Data Center
  2. JSDSERVER-4586

Change column order in Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 4.21.0
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 17 February 2022

      Hi everyone,

      Thank you for your interest in this issue.

      As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

      The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

      Please refer to our documentation to learn how to configure the requests list.

      Kind regards,

      Charlie Marriott
      Jira Service Management, Data Center & Server

      Hi,

      We've started using the JIRA Service Desk since October. We like to give our customers an optimal experience. 

      One of the things we would like to see change, is the possibility to order columns by date entered instead of date updated.

      Thanks for reviewing!

      Kind regards,

      Robin

          Form Name

            [JSDSERVER-4586] Change column order in Customer Portal

            Charlie Marriott made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Fix Version/s New: 4.21.0 [ 97706 ]
            Charlie Marriott made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4586].
              {panel}

            Hi,

            We've started using the JIRA Service Desk since October. We like to give our customers an optimal experience. 

            One of the things we would like to see change, is the possibility to order columns by date entered instead of date updated.

            Thanks for reviewing!

            Kind regards,

            Robin             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}JIRA Service Desk Server{*}. Using {*}JIRA Service Desk Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4586].
            {panel}
            {panel:title=Atlassian Update – 17 February 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}Hi everyone,

            Thank you for your interest in this issue.

            As a part of [Jira Service Management Data Center 4.21|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-21-x-release-notes-1096102630.html#JiraServiceManagement4.21.xreleasenotes-requests] we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

            The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

            Please refer to our documentation to [learn how to configure the requests list|https://confluence.atlassian.com/servicemanagementserver/configuring-request-view-1095250690.html].

            Kind regards,

            Charlie Marriott
            Jira Service Management, Data Center & Server
            {panel}

            Hi,

            We've started using the JIRA Service Desk since October. We like to give our customers an optimal experience. 

            One of the things we would like to see change, is the possibility to order columns by date entered instead of date updated.

            Thanks for reviewing!

            Kind regards,

            Robin
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010767 ] New: JAC Suggestion Workflow 3 [ 3651241 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665518 ] New: JAC Suggestion Workflow [ 3010767 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2326007 ] New: Confluence Workflow - Public Facing v4 [ 2665518 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053990 ] New: JSD Suggestion Workflow - TEMP [ 2326007 ]

            FlorianV added a comment -

            Hi Robin,

            please follow https://jira.atlassian.com/browse/JSDSERVER-4580

            FlorianV added a comment - Hi Robin, please follow  https://jira.atlassian.com/browse/JSDSERVER-4580
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049285 ] New: JSD Suggestion Workflow [ 2053990 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1630599 ] New: JSD Suggestion Workflow - TEMP [ 2049285 ]

              Unassigned Unassigned
              294a6a4a-bbb0-4e42-b2ff-a4110eddc4fb Deleted Account (Inactive)
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                Created:
                Updated:
                Resolved: