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Bug
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Resolution: Fixed
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High
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3.1.9, 3.5.0, 3.6.0, 3.8.1, 3.8.2, 3.12.1, 3.13.2, 3.14.0, 4.1.2, 4.3.0, 4.2.2
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61
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Severity 1 - Critical
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25
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
It is not possible to create an IT Service Desk project if the default language is set to Russian
Affected version
1000.196.0 (Cloud)
1000.824.3 (Cloud)
Service Desk 3.1.9 (Server)
Steps to Reproduce
- Set the default language to Russian
- Create an IT Service Desk project
Expected Results
IT Service Desk project created
Actual Results
IT Service Desk project not created
The following error is thrown:
java.lang.RuntimeException: org.codehaus.jackson.JsonParseException: Unexpected character ('П' (code 1055 / 0x41f)): was expecting comma to separate OBJECT entries at [Source: java.io.StringReader@1b32752; line: 11, column: 373] ... Caused by: org.codehaus.jackson.JsonParseException: Unexpected character ('П' (code 1055 / 0x41f)): was expecting comma to separate OBJECT entries at [Source: java.io.StringReader@1b32752; line: 11, column: 373] ... at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.parseSampleData(SampleDataImporterImpl.java:64)
Note
This is not only affecting the Russian language, but it is affecting the German (Switzerland) language as well.
Workaround
- Change the default language to English (US), create the IT Service Desk project then change the default language back to Russian
- If the instance's language was Russian when Service Desk was started, then the Service Desk fields were created using Russian. For this case, changing the language to English is not enough. You should do the following:
- On custom field's page, look for Изменить тип
- Click on the cog icon next to the field > select Configure
- On the options section, add Normal
- Change the instance's language to English and then you should be able to create projects.
Please note that when you change the language to English and then create a Service Desk project, some configuration for the project would be saved in English
- is duplicated by
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- Closed
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- is related to
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- Closed
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- Gathering Impact
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RAID-188 You do not have permission to view this issue
- relates to
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- Closed
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- is cloned by
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JSDS-1760 Loading...
- was cloned as
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| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-4170] Unable to create IT Service Desk project if the default language is set to Russian or German (Switzerland)
This bug stops me from choosing Jira Service Desk like a corporate Service Desk. You can earn more money, guys, please fix it just a little faster.
Joe Kerr
added a comment - Seriously? 3 years? I hope you understand that in summer this bug will go to kindergarten)
Joe Kerr
added a comment - Seriously? 3 years? I hope you understand that in summer this bug will go to kindergarten) 
Kirill Krasnov
added a comment - I right understand that this BUG not fixed more than 2 years? I can't create Jira SD project with error such on screenshot.
Jira SD Server : 4.0.2-REL-0004
Kirill Krasnov
added a comment - I right understand that this BUG not fixed more than 2 years? I can't create Jira SD project with error such on screenshot.
Jira SD Server : 4.0.2-REL-0004 OK guys, finally a workaround.
- Navigate to your JSD install dir
- Find atlassian-jira/WEB-INF/application-installation/jira-servicedesk-application/jira-servicedesk-application-3.10.1.jar
- Inside, find i18n/sd-i18n_ru_RU.properties
- Find and comment out (or simply remove) the two lines beginning with:
sd.project.template.default.itil.issue.description=* \u0412\u044B... sd.premade.default.issue.description=\u041A\u043B\u0438\u0435...
- If patching a live JSD instance, copy the updated jira-servicedesk-application-3.10.1.jar to your $JIRA_HOME/plugins/installed-plugins
- Restart JSD
(Tech details: both problematic lines contain a sequence \\n\u041F, which, being applied to a JSON template, renders invalid JSON, which in turn breaks the project creation process. These lines are not responsible for anything critical. You'll only have your "PROJ-1 - What am I looking at?" issue with the description in English instead of Russian.)
After that, you'll be able to create Basic (Базовая) and Customer Service (Служба поддержки клиентов) projects. Alas, this alone won't let you create IT Service Desk (Служба IT-техподдержки) aka ITSM project. It will still fail, however this is a completely different bug. Luckily, there's a workaround for it, too. Your journey continues here: JSDSERVER-5545
Dmitry Telegin
added a comment - - edited OK guys, finally a workaround.
Navigate to your JSD install dir
Find atlassian-jira/WEB-INF/application-installation/jira-servicedesk-application/jira-servicedesk-application-3.10.1.jar
Inside, find i18n/sd-i18n_ru_RU.properties
Find and comment out (or simply remove) the two lines beginning with:
sd.project.template. default .itil.issue.description=* \u0412\u044B...
sd.premade. default .issue.description=\u041A\u043B\u0438\u0435...
If patching a live JSD instance, copy the updated jira-servicedesk-application-3.10.1.jar to your $JIRA_HOME/plugins/installed-plugins
Restart JSD
(Tech details: both problematic lines contain a sequence \\n\u041F , which, being applied to a JSON template, renders invalid JSON, which in turn breaks the project creation process. These lines are not responsible for anything critical. You'll only have your "PROJ-1 - What am I looking at?" issue with the description in English instead of Russian.)
After that, you'll be able to create Basic (Базовая) and Customer Service (Служба поддержки клиентов) projects. Alas, this alone won't let you create IT Service Desk (Служба IT-техподдержки) aka ITSM project. It will still fail, however this is a completely different bug. Luckily, there's a workaround for it, too. Your journey continues here: JSDSERVER-5545 
Max N
added a comment - The same issue on ver 3.9.1
Please fix!!! org.codehaus.jackson.JsonParseException: Unexpected character ('П' (code 1055 / 0x41f)): was expecting comma to separate OBJECT entries
Version 3.9.1
Lang System RU
In Jira Service Desk 4.4.2 it's affect "Customer Service" project type too!