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Bug
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Resolution: Duplicate
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Low
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Severity 3 - Minor
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Summary
Creating Basic Service Desk project fails with error Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again. when the default language is set to Russian.
Steps to Reproduce
- Go to General Configuration
- Click on Edit Settings
- Set the Default Language to Russian and Update
- Create a new Basic Service Desk project
- Error will be shown on the UI
Expected Results
The project should be successfully created
Actual Results
The following error is shown in UI:
Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again.
In JIRA logs:
2017-01-18 16:51:45.186669500 2017-01-18 16:51:45,152 http-nio-3008-exec-3 ERROR sysadmin 1011x1172x1 104.192.142.137 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: An error occurred while notifying that a project was created 2017-01-18 16:51:45.186671500 java.lang.RuntimeException: An error occurred while notifying that a project was created 2017-01-18 16:51:45.186672500 at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:411) 2017-01-18 16:51:45.186719500 at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:393) 2017-01-18 16:51:45.186719500 at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:363) 2017-01-18 16:51:45.186720500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2017-01-18 16:51:45.186720500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 2017-01-18 16:51:45.186726500 ... 1 filtered 2017-01-18 16:51:45.186727500 at java.lang.reflect.Method.invoke(Method.java:498) 2017-01-18 16:51:45.186727500 at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26) 2017-01-18 16:51:45.186733500 at com.sun.proxy.$Proxy419.createProject(Unknown Source) 2017-01-18 16:51:45.186734500 ... 3 filtered 2017-01-18 16:51:45.186734500 at java.lang.reflect.Method.invoke(Method.java:498) 2017-01-18 16:51:45.186734500 at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136) 2017-01-18 16:51:45.186745500 at com.sun.proxy.$Proxy419.createProject(Unknown Source) 2017-01-18 16:51:45.186746500 at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(ProjectTemplateServiceImpl.java:174) 2017-01-18 16:51:45.186746500 at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:187) 2017-01-18 16:51:45.186751500 ... 3 filtered 2017-01-18 16:51:45.186751500 at java.lang.reflect.Method.invoke(Method.java:498) 2017-01-18 16:51:45.186751500 at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60) 2017-01-18 16:51:45.186752500 ... 12 filtered 2017-01-18 16:51:45.186752500 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:159) 2017-01-18 16:51:45.186756500 ... 1 filtered 2017-01-18 16:51:45.186756500 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:69) 2017-01-18 16:51:45.186762500 ... 11 filtered 2017-01-18 16:51:45.186762500 at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56) 2017-01-18 16:51:45.186762500 ... 14 filtered
Logs grabbed from the customer's instance:
@40000000587e2c64082fc1ac 2017-01-17 17:38:18,098 http-nio-2998-exec-1 ERROR Ivan Tovbin 1058x5994x1 89.17.39.50 /rest/project-templates/1.0/templates [c.a.j.project.ProjectCreateRegistrarImpl.privacy-safe] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created @40000000587e2c64082fcd64 java.lang.RuntimeException: org.codehaus.jackson.JsonParseException: Unexpected character ('П' (code 1055 / 0x41f)): was expecting comma to separate OBJECT entries @40000000587e2c64083061d4 at [Source: java.io.StringReader@194c20c; line: 11, column: 373]
All the project's schemes are successfully created but not the project.
Workaround
Change the default language to English.
- duplicates
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- Closed
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