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  1. Jira Service Management Data Center
  2. JSDSERVER-5545

Unable to create IT Service Desk project in default Czech, Russian, Slovak, Polish, French

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Details

    Description

      Summary

      It is not possible to create an IT Service Desk project if the default language is set to Czech, Russian, Slova, Polish or French.

      Affected version
      Service Desk 3.9 (Server) & 3.10.0

      Steps to Reproduce

      • Set the default language to any of the languages mentioned.
      • Create an IT Service Desk project

      Expected Results

      • IT Service Desk project created

      Actual Results

      • IT Service Desk project not created

      The following error is thrown:

      2017-12-05 09:09:52,553 http-nio-8080-exec-5 ERROR mcelveen 549x188x1 1lpdenn 0:0:0:0:0:0:0:1 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created
java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
	at java.util.ArrayList.rangeCheck(ArrayList.java:653)
	at java.util.ArrayList.get(ArrayList.java:429)
	at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.lambda$createTimeToApproveNormalChangeGoals$20(SLAGettingStartedServiceImpl.java:559)
	at io.atlassian.fugue.Option$Some.forEach(Option.java:468)
	at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.createTimeToApproveNormalChangeGoals(SLAGettingStartedServiceImpl.java:540)
	at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.lambda$createTimeToApproveNormalChangeMetricForEmptyProject$18(SLAGettingStartedServiceImpl.java:529)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.createTimeToApproveNormalChangeMetricForEmptyProject(SLAGettingStartedServiceImpl.java:529)
	at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.lambda$null$5(SLAGettingStartedServiceImpl.java:249)
	at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.conditionallyCreateTimeMetric(SLAGettingStartedServiceImpl.java:211)
	at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.lambda$createSLAConfigurationForEmptyProject$6(SLAGettingStartedServiceImpl.java:247)
	at com.atlassian.pocketknife.step.EitherStep4.lambda$null$0(EitherStep4.java:29)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep4.lambda$null$1(EitherStep4.java:29)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep4.lambda$null$2(EitherStep4.java:28)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep4.lambda$then$3(EitherStep4.java:27)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep4.then(EitherStep4.java:26)
	at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.createSLAConfigurationForEmptyProject(SLAGettingStartedServiceImpl.java:245)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService.com$atlassian$servicedesk$internal$feature$gettingstarted$GettingStartedService$$createSLAConfigurationForEmptyProject(GettingStartedService.scala:370)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cr$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:166)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cr$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:163)
	at scalaz.$bslash$div.flatMap(Either.scala:134)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cr$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:163)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cr$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:160)
	at scalaz.$bslash$div.flatMap(Either.scala:134)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:160)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:157)
	at scalaz.$bslash$div.flatMap(Either.scala:134)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4.apply(GettingStartedService.scala:157)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4.apply(GettingStartedService.scala:154)
	at scalaz.$bslash$div.flatMap(Either.scala:134)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3.apply(GettingStartedService.scala:154)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3.apply(GettingStartedService.scala:151)
	at scalaz.$bslash$div.flatMap(Either.scala:134)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2.apply(GettingStartedService.scala:151)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2.apply(GettingStartedService.scala:146)
	at scalaz.$bslash$div.flatMap(Either.scala:134)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1.apply(GettingStartedService.scala:146)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1.apply(GettingStartedService.scala:143)
	at scalaz.$bslash$div.flatMap(Either.scala:134)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService.createServiceDeskForEmptyProject(GettingStartedService.scala:143)
	at com.atlassian.servicedesk.internal.project.ServiceDeskProjectConfigurator.callGettingStartedServiceToCreateServiceDesk(ServiceDeskProjectConfigurator.java:70)
	at com.atlassian.servicedesk.internal.project.ServiceDeskProjectConfigurator.lambda$configure$0(ServiceDeskProjectConfigurator.java:55)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep1.then(EitherStep1.java:18)
	at com.atlassian.servicedesk.internal.project.ServiceDeskProjectConfigurator.configure(ServiceDeskProjectConfigurator.java:54)
	at com.atlassian.servicedesk.internal.project.template.hook.ItilV2ServiceDeskAddProjectHook.configure(ItilV2ServiceDeskAddProjectHook.java:17)
	at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.applyProjectTemplate(ApplyProjectTemplateHandler.java:65)
	at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.onProjectCreated(ApplyProjectTemplateHandler.java:53)
	at com.atlassian.jira.project.ProjectCreateRegistrarImpl.notifyAllHandlers(ProjectCreateRegistrarImpl.java:35)
	at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:394)
	at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:379)
	at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:349)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
	at com.sun.proxy.$Proxy278.createProject(Unknown Source)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
	at com.sun.proxy.$Proxy278.createProject(Unknown Source)
	at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(ProjectTemplateServiceImpl.java:173)
	at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:170)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
	... 12 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
	... 32 filtered
	at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
	... 13 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 53 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
	... 19 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
	... 4 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 26 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 23 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)
      • With MySQL, the following error is shown: 
        2018-01-30 23:02:42,284 http-nio-8080-exec-18 ERROR docmind 1382x904x1 1mj3gh7 41.242.88.32 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created
com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Status][sequence,23][statuscategory,2][name,Approbation par gestionnaire de modification/évaluation par les pairs][iconurl,/images/icons/status_generic.gif][description,This was auto-generated by JIRA Service Desk during workflow import][id,10016] (SQL Exception while executing the following:INSERT INTO issuestatus (ID, SEQUENCE, pname, DESCRIPTION, ICONURL, STATUSCATEGORY) VALUES (?, ?, ?, ?, ?, ?) (Data truncation: Data too long for column 'pname' at row 1))

      Workaround
      Change the default language to English (US), create the IT Service Desk project then change the default language back to the language of interest.

      Note
      Having JIRA using English Language with with the Change Type Normal removed from the Change Type Custom field, also produces the above issue.

      Attachments

        1. CzechErrorITProject.txt
          24 kB
        2. RussianErrorITProject.txt
          24 kB
        3. SlovakErrorITProject.txt
          24 kB

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-66847 Can't create Service Desk project (template: IT Service Desk) when using Hungary

          • Low - Low priority issues
          • Closed

          JSMDC-1772 Loading...

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-4170 Unable to create IT Service Desk project if the default language is set to Russian or German (Switzerland)

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-5645 Unable to create IT Service Desk project when system language is set to French, Polish, Hungarian

          • Low - Low priority issues
          • Closed
          is related to

          SSE-384 Loading...

          mentioned in

          Page Loading...

          Activity

            People

              desingh Deeksha Singh (Inactive)
              bmcelveen Branden McElveen (Inactive)
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              7 Vote for this issue
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              19 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync