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It is not possible to create an IT Service Desk project if the default language is set to Czech, Russian, Slova, Polish or French.
Affected version
Service Desk 3.9 (Server) & 3.10.0
Steps to Reproduce
Set the default language to any of the languages mentioned.
Create an IT Service Desk project
Expected Results
IT Service Desk project created
Actual Results
IT Service Desk project not created
The following error is thrown:
2017-12-05 09:09:52,553 http-nio-8080-exec-5 ERROR mcelveen 549x188x1 1lpdenn 0:0:0:0:0:0:0:1 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created
java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
at java.util.ArrayList.rangeCheck(ArrayList.java:653)
at java.util.ArrayList.get(ArrayList.java:429)
at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.lambda$createTimeToApproveNormalChangeGoals$20(SLAGettingStartedServiceImpl.java:559)
at io.atlassian.fugue.Option$Some.forEach(Option.java:468)
at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.createTimeToApproveNormalChangeGoals(SLAGettingStartedServiceImpl.java:540)
at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.lambda$createTimeToApproveNormalChangeMetricForEmptyProject$18(SLAGettingStartedServiceImpl.java:529)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.createTimeToApproveNormalChangeMetricForEmptyProject(SLAGettingStartedServiceImpl.java:529)
at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.lambda$null$5(SLAGettingStartedServiceImpl.java:249)
at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.conditionallyCreateTimeMetric(SLAGettingStartedServiceImpl.java:211)
at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.lambda$createSLAConfigurationForEmptyProject$6(SLAGettingStartedServiceImpl.java:247)
at com.atlassian.pocketknife.step.EitherStep4.lambda$null$0(EitherStep4.java:29)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.lambda$null$1(EitherStep4.java:29)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.lambda$null$2(EitherStep4.java:28)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.lambda$then$3(EitherStep4.java:27)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.then(EitherStep4.java:26)
at com.atlassian.servicedesk.internal.sla.configuration.SLAGettingStartedServiceImpl.createSLAConfigurationForEmptyProject(SLAGettingStartedServiceImpl.java:245)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService.com$atlassian$servicedesk$internal$feature$gettingstarted$GettingStartedService$$createSLAConfigurationForEmptyProject(GettingStartedService.scala:370)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cr$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:166)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cr$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:163)
at scalaz.$bslash$div.flatMap(Either.scala:134)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cr$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:163)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cr$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:160)
at scalaz.$bslash$div.flatMap(Either.scala:134)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:160)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:157)
at scalaz.$bslash$div.flatMap(Either.scala:134)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4.apply(GettingStartedService.scala:157)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4.apply(GettingStartedService.scala:154)
at scalaz.$bslash$div.flatMap(Either.scala:134)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3.apply(GettingStartedService.scala:154)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3.apply(GettingStartedService.scala:151)
at scalaz.$bslash$div.flatMap(Either.scala:134)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2.apply(GettingStartedService.scala:151)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2.apply(GettingStartedService.scala:146)
at scalaz.$bslash$div.flatMap(Either.scala:134)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1.apply(GettingStartedService.scala:146)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1.apply(GettingStartedService.scala:143)
at scalaz.$bslash$div.flatMap(Either.scala:134)
at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService.createServiceDeskForEmptyProject(GettingStartedService.scala:143)
at com.atlassian.servicedesk.internal.project.ServiceDeskProjectConfigurator.callGettingStartedServiceToCreateServiceDesk(ServiceDeskProjectConfigurator.java:70)
at com.atlassian.servicedesk.internal.project.ServiceDeskProjectConfigurator.lambda$configure$0(ServiceDeskProjectConfigurator.java:55)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:886)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep1.then(EitherStep1.java:18)
at com.atlassian.servicedesk.internal.project.ServiceDeskProjectConfigurator.configure(ServiceDeskProjectConfigurator.java:54)
at com.atlassian.servicedesk.internal.project.template.hook.ItilV2ServiceDeskAddProjectHook.configure(ItilV2ServiceDeskAddProjectHook.java:17)
at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.applyProjectTemplate(ApplyProjectTemplateHandler.java:65)
at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.onProjectCreated(ApplyProjectTemplateHandler.java:53)
at com.atlassian.jira.project.ProjectCreateRegistrarImpl.notifyAllHandlers(ProjectCreateRegistrarImpl.java:35)
at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:394)
at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:379)
at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:349)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy278.createProject(Unknown Source)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
at com.sun.proxy.$Proxy278.createProject(Unknown Source)
at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(ProjectTemplateServiceImpl.java:173)
at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:170)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
... 12 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 32 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
... 13 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 53 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 23 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Workaround
Change the default language to English (US), create the IT Service Desk project then change the default language back to the language of interest.
Note
Having JIRA using English Language with with the Change Type Normal removed from the Change Type Custom field, also produces the above issue.
@Dmitry Telegin
This is indeed a duplicate. As I stated earlier, the workaround in JSDSERVER-5645 or other workaround stated here are unacceptable when translation is mandatory.
@Rene Chiquete
This is not just "inconvenient". You are currently selling a feature that is not working. The ITIL-certified service desk. Basically, Jira Service Desk is not ITIL anymore for several languages. The severity of this issue should be raised up, as several client could issue refund based on this. https://www.atlassian.com/software/jira/service-desk/features
Jonathan Proulx
added a comment - - edited @Dmitry Telegin
This is indeed a duplicate. As I stated earlier, the workaround in JSDSERVER-5645 or other workaround stated here are unacceptable when translation is mandatory.
@Rene Chiquete
This is not just "inconvenient". You are currently selling a feature that is not working. The ITIL-certified service desk. Basically, Jira Service Desk is not ITIL anymore for several languages. The severity of this issue should be raised up, as several client could issue refund based on this.
https://www.atlassian.com/software/jira/service-desk/features
Guys, I'm afraid there has been some misunderstanding here - the VARCHAR(60) bug is a completely different one (namely JSDSERVER-5645), which has been mistakenly marked as a duplicate and merged into this issue. That bug affects French, Hungarian and Polish only and has an easy workaround (see JSDSERVER-5645 details).
Dmitry Telegin
added a comment - @Jozsef Lehocz @Jonathan Proulx @Julien Rey
Guys, I'm afraid there has been some misunderstanding here - the VARCHAR(60) bug is a completely different one (namely JSDSERVER-5645 ), which has been mistakenly marked as a duplicate and merged into this issue. That bug affects French, Hungarian and Polish only and has an easy workaround (see JSDSERVER-5645 details).
Hello! To give a bit more of context, and giving more options to work around this issue: Service Desk bundles 3 'types' of projects (Basic, IT and Customer Service), but they are actually all the same SD project with a few different Initial request types and sample workflows, all of which can be configured manually; you can get a IT project starting from a Basic Project, or a Customer Service form an IT one, etc. We understand that this may be inconvenient, but while the bug is fixed, it is more accessible to do so than hacking the database or modifying files, which is not supported at all by Atlassian. if there is any particular issue that cannot be solved in this way, please let us know.
Rene C. [Atlassian Support]
added a comment - Hello! To give a bit more of context, and giving more options to work around this issue: Service Desk bundles 3 'types' of projects (Basic, IT and Customer Service), but they are actually all the same SD project with a few different Initial request types and sample workflows, all of which can be configured manually; you can get a IT project starting from a Basic Project, or a Customer Service form an IT one, etc. We understand that this may be inconvenient, but while the bug is fixed, it is more accessible to do so than hacking the database or modifying files, which is not supported at all by Atlassian. if there is any particular issue that cannot be solved in this way, please let us know.
Please update the bug affect versions to add 3.11.0.
Note that all workaround proposed in the various bug raised related to this case were unacceptable for our organization, as this prevent the project from being translated. In my state, there are laws targeting public organization that inforce the use of sofware that provide support for our official language. As this is not the case anymore for Jira Service Desk, because of this issue, we are forced to reconsider the use of this product if the issue is not fixed short term.
From my point of view, another related issue should also be raised in the translations.atlassian.com product, as accepted translations dont consider the maximum length of the database field where the value will end up.
I would also suggest you to create an improvement in Jira to allow the deletion in batch of inactive issue type schemes, workflows, workflow schemes, screens, screen schemes, issue type screen schemes, permission schemes. That is, for each tentative to create the IT service desk project, it created a bunch of inactive items in all of those section. A database transaction of some kind could be interesting to add to avoid such mess, that take significant time to recover from (deleting item one by one).
That being said, thanks for your support. Hoping my comment will help you resolve this issue.
Jonathan Proulx
added a comment - Please update the bug affect versions to add 3.11.0.
Note that all workaround proposed in the various bug raised related to this case were unacceptable for our organization, as this prevent the project from being translated. In my state, there are laws targeting public organization that inforce the use of sofware that provide support for our official language. As this is not the case anymore for Jira Service Desk, because of this issue, we are forced to reconsider the use of this product if the issue is not fixed short term.
From my point of view, another related issue should also be raised in the translations.atlassian.com product, as accepted translations dont consider the maximum length of the database field where the value will end up.
I would also suggest you to create an improvement in Jira to allow the deletion in batch of inactive issue type schemes, workflows, workflow schemes, screens, screen schemes, issue type screen schemes, permission schemes. That is, for each tentative to create the IT service desk project, it created a bunch of inactive items in all of those section. A database transaction of some kind could be interesting to add to avoid such mess, that take significant time to recover from (deleting item one by one).
That being said, thanks for your support. Hoping my comment will help you resolve this issue.
Note that the language list provided by Dmitry Telegin is not accurate, as with service desk 3.11.0, I have the same issue with French language. The workaround for me has been to increase the database field to 80.
Jonathan Proulx
added a comment - - edited Note that the language list provided by Dmitry Telegin is not accurate, as with service desk 3.11.0, I have the same issue with French language. The workaround for me has been to increase the database field to 80.
lehocz.jozsef679737418 be advised that the language needs to be changed in the system level of Jira, not just on the profile. I have tested and it should work. In case you keep having issues, please raise a support request for Atlassian Support to give it a look as it might be a different issue (or reopen the request you already have).
Rene C. [Atlassian Support]
added a comment - - edited lehocz.jozsef679737418 be advised that the language needs to be changed in the system level of Jira, not just on the profile. I have tested and it should work. In case you keep having issues, please raise a support request for Atlassian Support to give it a look as it might be a different issue (or reopen the request you already have).
We have walked through the suggested workaround, however it did not help. We got the same error in the log (value too long for type character varying (60)) after restating JSD. We use Hungarian language.
Regards,
Jozsef Lehocz
Jozsef Lehocz
added a comment - - edited Hello,
We have walked through the suggested workaround, however it did not help. We got the same error in the log (value too long for type character varying (60)) after restating JSD. We use Hungarian language.
Regards,
Jozsef Lehocz
For the sake of preciseness, here's the complete list of languages that will give you failure while creating ITSM project:
Czech
Estonian
Finnish
Hungarian
Icelandic
Italian
Polish
Russian
Slovak
Chinese
Here are the languages that cause no problems:
Danish
English
German
Spanish
French
Norwegian
Romanian
Swedish
(Spoiler: in the second group of languages, the word "normal" translates exactly to "normal", i.e. the spelling of the translation is identical to that of the English counterpart; in the first group, the translation is different. Sounds crazy? Check tech details below.)
If patching a live JSD instance, copy the updated jira-servicedesk-application-3.10.1.jar to your $JIRA_HOME/plugins/installed-plugins
Restart JSD
(Tech details: seems like the SLA setup code in SLAGettingStartedServiceImpl tries to retrieve a "Normal" option value for the "Change type" custom field, but does it with an i18n'ed search key. However, the values in the database are not i18n'ed. If the search key is different from "Normal", the query doesn't return anything, hence the above error.)
Dmitry Telegin
added a comment - - edited For the sake of preciseness, here's the complete list of languages that will give you failure while creating ITSM project:
Czech
Estonian
Finnish
Hungarian
Icelandic
Italian
Polish
Russian
Slovak
Chinese
Here are the languages that cause no problems:
Danish
English
German
Spanish
French
Norwegian
Romanian
Swedish
(Spoiler: in the second group of languages, the word "normal" translates exactly to "normal", i.e. the spelling of the translation is identical to that of the English counterpart; in the first group, the translation is different. Sounds crazy? Check tech details below.)
Workaround:
Navigate to your JSD install dir
Find atlassian-jira/WEB-INF/application-installation/jira-servicedesk-application/jira-servicedesk-application-3.10.1.jar
Inside, find i18n/sd-i18n_xx_XX.properties for your language
Find the following key:
sd.project.template.itil.v2.custom.field.change.type.value.normal=...
Replace the value with Normal
If patching a live JSD instance, copy the updated jira-servicedesk-application-3.10.1.jar to your $JIRA_HOME/plugins/installed-plugins
Restart JSD
(Tech details: seems like the SLA setup code in SLAGettingStartedServiceImpl tries to retrieve a "Normal" option value for the "Change type" custom field, but does it with an i18n'ed search key. However, the values in the database are not i18n'ed. If the search key is different from "Normal", the query doesn't return anything, hence the above error.)
Deeksha Singh (Inactive)
Branden McElveen (Inactive)
Votes:
7Vote for this issue
Watchers:
20Start watching this issue
Created:
Updated:
Resolved:
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data-max-inline-results-displayed=\"100\"\n data-placeholder-text=\"Find Issue Types...\">\n <optgroup>\n \n <option class=\" \"\n id=\"type_-2\"\n title=\"All Standard Issue Types\"\n value=\"-2\">All Standard Issue Types</option>\n \n <option class=\" \"\n id=\"type_-3\"\n title=\"All Sub-Task Issue Types\"\n value=\"-3\">All Sub-Task Issue Types</option>\n </optgroup>\n\n <optgroup label=\"Standard Issue Types\">\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10\"\n title=\"Atlassian Task\"\n value=\"10\">Atlassian Task</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_11300\"\n title=\"Blocker\"\n value=\"11300\">Blocker</option>\n \n <option class=\" imagebacked 26470 31270 25670 25671 31271 31272 31370 27371 10060 29070 10262 29370 15771 29371 18270 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_1\"\n title=\"Bug\"\n value=\"1\">Bug</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51497&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_30\"\n title=\"Customer Problem\"\n value=\"30\">Customer Problem</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_34\"\n title=\"Dependency\"\n value=\"34\">Dependency</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51497&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_24\"\n title=\"Dev Speed\"\n value=\"24\">Dev Speed</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/images/icons/issuetypes/requirement.png\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_12\"\n title=\"Development Task\"\n value=\"12\">Development Task</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/images/icons/issuetypes/documentation.png\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_27\"\n title=\"Documentation\"\n value=\"27\">Documentation</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_35\"\n title=\"Enhancement\"\n value=\"35\">Enhancement</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51497&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_19\"\n title=\"Epic\"\n value=\"19\">Epic</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10100\"\n title=\"Event\"\n value=\"10100\">Event</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51494&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10300\"\n title=\"Experiment\"\n value=\"10300\">Experiment</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_32\"\n title=\"Feature\"\n value=\"32\">Feature</option>\n \n <option class=\" imagebacked 26470 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_29\"\n title=\"Feedback\"\n value=\"29\">Feedback</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=7108494&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_11100\"\n title=\"Flaky Test\"\n value=\"11100\">Flaky Test</option>\n \n <option class=\" imagebacked 10262 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51500&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_28\"\n title=\"Fug\"\n value=\"28\">Fug</option>\n \n <option class=\" imagebacked 10262 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51500&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_4\"\n title=\"Improvement\"\n value=\"4\">Improvement</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_26\"\n title=\"Infrastructure\"\n value=\"26\">Infrastructure</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51499&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_11000\"\n title=\"Initiative\"\n value=\"11000\">Initiative</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=98191&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10800\"\n title=\"Innovation\"\n value=\"10800\">Innovation</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_31\"\n title=\"Inquiry\"\n value=\"31\">Inquiry</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51510&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10400\"\n title=\"Investigation\"\n value=\"10400\">Investigation</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_8\"\n title=\"Laurel Marketing Task\"\n value=\"8\">Laurel Marketing Task</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10902\"\n title=\"Licensing\"\n value=\"10902\">Licensing</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51494&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10200\"\n title=\"Lighten\"\n value=\"10200\">Lighten</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51504&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_33\"\n title=\"Marketing Request\"\n value=\"33\">Marketing Request</option>\n \n <option class=\" imagebacked 10262 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51501&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_2\"\n title=\"New Feature\"\n value=\"2\">New Feature</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/images/icons/issuetypes/exclamation.png\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_15\"\n title=\"Non-project task\"\n value=\"15\">Non-project task</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51500&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_11\"\n title=\"OEM Task\"\n value=\"11\">OEM Task</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_36\"\n title=\"PM Decision\"\n value=\"36\">PM Decision</option>\n \n <option class=\" imagebacked 26470 31272 29370 31370 27371 29371 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=98192&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10700\"\n title=\"Public Security Vulnerability\"\n value=\"10700\">Public Security Vulnerability</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51501&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_18\"\n title=\"Request\"\n value=\"18\">Request</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10900\"\n title=\"Request for info\"\n value=\"10900\">Request for info</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/images/icons/issuetypes/health.png\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_20\"\n title=\"Retrospective\"\n value=\"20\">Retrospective</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51498&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_37\"\n title=\"Risk\"\n value=\"37\">Risk</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=98192&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10500\"\n title=\"Spam Issue\"\n value=\"10500\">Spam Issue</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51504&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_16\"\n title=\"Story\"\n value=\"16\">Story</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51494&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_11001\"\n title=\"Stream\"\n value=\"11001\">Stream</option>\n \n <option class=\" imagebacked 26470 31270 25670 25671 31271 31272 31370 27371 10060 29070 29370 15771 29371 18270 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10000\"\n title=\"Suggestion\"\n value=\"10000\">Suggestion</option>\n \n <option class=\" imagebacked 26470 31270 25670 25671 31271 31272 31370 27371 10060 10262 29370 15771 29371 \"\n data-icon=\"/images/icons/status_generic.gif\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_5\"\n title=\"Support Request\"\n value=\"5\">Support Request</option>\n \n <option class=\" imagebacked 10262 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51508&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_3\"\n title=\"Task\"\n value=\"3\">Task</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=98190&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10401\"\n title=\"Technical Improvement\"\n value=\"10401\">Technical Improvement</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/images/icons/issuetypes/task_agile.png\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_21\"\n title=\"Technical Story\"\n value=\"21\">Technical Story</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/images/icons/issuetypes/genericissue.png\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10600\"\n title=\"Terminology Update\"\n value=\"10600\">Terminology Update</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_14\"\n title=\"Test Case\"\n value=\"14\">Test Case</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/images/icons/issuetypes/task_agile.png\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_40\"\n title=\"Testing Task\"\n value=\"40\">Testing Task</option>\n \n <option class=\" imagebacked 10262 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_7\"\n title=\"Third-party issue\"\n value=\"7\">Third-party issue</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10901\"\n title=\"Training/Enablement\"\n value=\"10901\">Training/Enablement</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/images/icons/issuetypes/health.png\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_39\"\n title=\"UX\"\n value=\"39\">UX</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/images/icons/issuetypes/health.png\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_23\"\n title=\"UX Story\"\n value=\"23\">UX Story</option>\n \n <option class=\" imagebacked 31270 26470 31271 31272 31370 29371 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51490&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_11400\"\n title=\"Usability\"\n value=\"11400\">Usability</option>\n </optgroup>\n\n <optgroup label=\"Sub-Task Issue Types\">\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_38\"\n title=\"Concern\"\n value=\"38\">Concern</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"http://jira.atlassian.com/download/resources/com.atlassian.jirafisheyeplugin:fisheye-projectpanel/makereview.gif\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_17\"\n title=\"Crucible Subtask\"\n value=\"17\">Crucible Subtask</option>\n \n <option class=\" imagebacked 10060 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=51506&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_13\"\n title=\"Dev. Sub-task\"\n value=\"13\">Dev. 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title=\"Atlassian Ecosystem\"\n value=\"22710\">\n Atlassian Ecosystem (ECO)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18910&size=small\"\n title=\"Atlassian Guard\"\n value=\"18910\">\n Atlassian Guard (ACCESS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23110&size=small\"\n title=\"Atlassian Intelligence\"\n value=\"23110\">\n Atlassian Intelligence (AI)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11460&size=small\"\n title=\"Atlassian Internationalization\"\n value=\"11460\">\n Atlassian Internationalization (I18N)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22910&size=small\"\n title=\"Atlassian Marketplace\"\n value=\"22910\">\n Atlassian Marketplace (MP)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21312&size=small\"\n title=\"Atlassian OAuth 2.0\"\n value=\"21312\">\n Atlassian OAuth 2.0 (OAUTH20)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20010&size=small\"\n title=\"Atlassian 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value=\"20310\">\n Bitbucket Cloud (BCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=13310&size=small\"\n title=\"Bitbucket Data Center\"\n value=\"13310\">\n Bitbucket Data Center (BSERV)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11772&size=small\"\n title=\"Clover\"\n value=\"11772\">\n Clover (CLOV)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21610&size=small\"\n title=\"Compass\"\n value=\"21610\">\n Compass (COMPASS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18513&size=small\"\n title=\"Confluence Cloud\"\n value=\"18513\">\n Confluence Cloud (CONFCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=10470&size=small\"\n title=\"Confluence Data Center\"\n value=\"10470\">\n Confluence Data Center (CONFSERVER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11291&size=small\"\n title=\"Crowd Data Center\"\n value=\"11291\">\n Crowd Data Center (CWD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11771&size=small\"\n title=\"Crucible\"\n value=\"11771\">\n Crucible (CRUC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23410&size=small\"\n title=\"Ecosystem App Security\"\n value=\"23410\">\n Ecosystem App Security (ECOSEC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11830&size=small\"\n title=\"FishEye\"\n value=\"11830\">\n FishEye (FE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23910&size=small\"\n title=\"Focus\"\n value=\"23910\">\n Focus (FOCUS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=16810&size=small\"\n title=\"Identity\"\n value=\"16810\">\n Identity (ID)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20610&size=small\"\n title=\"Jira Align\"\n value=\"20610\">\n Jira Align (JIRAALIGN)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18511&size=small\"\n title=\"Jira Cloud\"\n value=\"18511\">\n Jira Cloud (JSWCLOUD)\n </option>\n <option 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data-icon=\"/secure/projectavatar?pid=19710&size=small\"\n title=\"Migration Platform\"\n value=\"19710\">\n Migration Platform (MIG)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20810&size=small\"\n title=\"OpenID Connect for Atlassian Data Center\"\n value=\"20810\">\n OpenID Connect for Atlassian Data Center (OIDCDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21710&size=small\"\n title=\"Opsgenie\"\n value=\"21710\">\n Opsgenie (OPSGENIE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22010&size=small\"\n title=\"Proforma Server & Data Centre\"\n value=\"22010\">\n Proforma Server & Data Centre (FORMDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23610&size=small\"\n title=\"Rovo\"\n value=\"23610\">\n Rovo (ROVO)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18310&size=small\"\n title=\"SAML for Atlassian Data Center\"\n value=\"18310\">\n SAML for Atlassian Data Center (SAMLDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20410&size=small\"\n title=\"Server Deployments and Scale\"\n value=\"20410\">\n Server Deployments and Scale (SCALE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=12910&size=small\"\n title=\"Sourcetree For Mac\"\n value=\"12910\">\n Sourcetree For Mac (SRCTREE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=14510&size=small\"\n title=\"Sourcetree for Windows\"\n value=\"14510\">\n Sourcetree for Windows (SRCTREEWIN)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22011&size=small\"\n title=\"Statuspage\"\n value=\"22011\">\n Statuspage (STATUS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21311&size=small\"\n title=\"TRELLO\"\n value=\"21311\">\n TRELLO (TRELLO)\n </option>\n </optgroup>\n </select>\n </div>\n \n\n","validSearcher":true,"isShown":true},"assignee":{"name":"Assignee","editHtml":"\n \n <div class=\"field-group aui-field-userlist\" >\n <label for=\"searcher-assigneeSelect\">Assignee</label> <fieldset rel=\"assignee\" class=\"hidden user-group-searcher-params\">\n </fieldset>\n <select class=\"js-usergroup-checkboxmultiselect\" multiple=\"multiple\" id=\"assignee\" name=\"assignee\" data-placeholder-text=\"Enter username or group\">\n <optgroup>\n <option class=\"headerOption\" data-icon=\"https://jira.atlassian.com/secure/useravatar?size=xsmall&avatarId=10613\" value=\"empty\" title=\"Unassigned\">Unassigned</option>\n </optgroup>\n <optgroup>\n </optgroup>\n </select>\n <input type=\"hidden\" name=\"check_prev_assignee\" value=\"true\">\n </div>\n \n","validSearcher":true,"isShown":true},"status":{"name":"Status","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-status\">Status</label> <select class=\"select js-default-checkboxmultiselectstatuslozenge\"\n data-placeholder-text=\"Find Statuses...\"\n id=\"searcher-status\"\n multiple=\"multiple\"\n name=\"status\"\n data-max-inline-results-displayed=\"100\"\n data-footer-text=\"-7 more options. Continue typing to refine further.\" data-status-lozenge=\"true\">\n <optgroup >\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"1\" title=\"Open\" data-simple-status=\"{"id":"1","name":"Open","description":"Issue is open and has not yet been accepted by Atlassian.","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Open</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/inprogress.png\" value=\"3\" title=\"In Progress\" data-simple-status=\"{"id":"3","name":"In Progress","description":"The development team is currently working on this issue.","iconUrl":"/images/icons/statuses/inprogress.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Progress</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/reopened.png\" value=\"4\" title=\"Reopened\" data-simple-status=\"{"id":"4","name":"Reopened","description":"This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.","iconUrl":"/images/icons/statuses/reopened.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Reopened</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/resolved.png\" value=\"5\" title=\"RESOLVED\" data-simple-status=\"{"id":"5","name":"RESOLVED","description":"This issue has been rolled out to our Cloud instances, and also fixed in a Server release. \\nPlease look at the Transitions tab to get to know when it was deployed to Cloud, and to the Fix Version field to find out when it was resolved in a Server release.","iconUrl":"/images/icons/statuses/resolved.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">RESOLVED</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"6\" title=\"Closed\" data-simple-status=\"{"id":"6","name":"Closed","description":"Work on this issue is complete.\\r\\n\\r\\nIf it\\u2019s fixed in a Server product, the resolution will be \\u2018Fixed\\u2019 and the Fix Version field will indicate the product version that contains the fix.\\r\\n\\r\\nIf no code changes were required, the resolution will be \\u2018Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Closed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/information.png\" value=\"10001\" title=\"Information Gathering\" data-simple-status=\"{"id":"10001","name":"Information Gathering","description":"","iconUrl":"/images/icons/statuses/information.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Information Gathering</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/needinfo.png\" value=\"10004\" title=\"Needs Verification\" data-simple-status=\"{"id":"10004","name":"Needs Verification","description":"Atlassian needs to verify that this issue exists","iconUrl":"/images/icons/statuses/needinfo.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Needs Verification</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/visible.png\" value=\"10005\" title=\"Verified\" data-simple-status=\"{"id":"10005","name":"Verified","description":"This issue has been verified by Atlassian","iconUrl":"/images/icons/statuses/visible.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Verified</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/assigned.png\" value=\"10006\" title=\"Assigned\" data-simple-status=\"{"id":"10006","name":"Assigned","description":"Prioritised and assigned","iconUrl":"/images/icons/statuses/assigned.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Assigned</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/information.png\" value=\"10007\" title=\"Ready for Review\" data-simple-status=\"{"id":"10007","name":"Ready for Review","description":"This issue is ready for review by stakeholders","iconUrl":"/images/icons/statuses/information.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Ready for Review</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/needinfo.png\" value=\"10008\" title=\"More Work Required\" data-simple-status=\"{"id":"10008","name":"More Work Required","description":"More work is required following review","iconUrl":"/images/icons/statuses/needinfo.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">More Work Required</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/visible.png\" value=\"10009\" title=\"Ready to Commit\" data-simple-status=\"{"id":"10009","name":"Ready to Commit","description":"This issue has been reviewed and is ready to be committed","iconUrl":"/images/icons/statuses/visible.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Ready to Commit</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/resolved.png\" value=\"10010\" title=\"Committed\" data-simple-status=\"{"id":"10010","name":"Committed","description":"Work is committed and ready to be pushed live","iconUrl":"/images/icons/statuses/resolved.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Committed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/up.png\" value=\"10011\" title=\"Reviewed by Marketing\" data-simple-status=\"{"id":"10011","name":"Reviewed by Marketing","description":"This issue has been reviewed by the marketing team","iconUrl":"/images/icons/statuses/up.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Reviewed by Marketing</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/up.png\" value=\"10021\" title=\"Ready for Design\" data-simple-status=\"{"id":"10021","name":"Ready for Design","description":"","iconUrl":"/images/icons/statuses/up.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Ready for Design</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/up.png\" value=\"10025\" title=\"Implemented\" data-simple-status=\"{"id":"10025","name":"Implemented","description":"","iconUrl":"/images/icons/statuses/up.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Implemented</option>\n <option class=\"imagebacked\" data-icon=\"http://downloads.atlassian.com/images/status_review.gif\" value=\"10026\" title=\"To be reviewed\" data-simple-status=\"{"id":"10026","name":"To be reviewed","description":"","iconUrl":"http://downloads.atlassian.com/images/status_review.gif","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">To be 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class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10030\" title=\"Needs Triage\" data-simple-status=\"{"id":"10030","name":"Needs Triage","description":"This issue is waiting to be reviewed by a member of the Atlassian product team. Typically, only recently created issues are in this status. Our product teams review these issues regularly.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Needs Triage</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/information.png\" value=\"10031\" title=\"Long Term Roadmap\" data-simple-status=\"{"id":"10031","name":"Long Term Roadmap","description":"This issue has been reviewed by Product Management and is being considered for a future release.","iconUrl":"/images/icons/statuses/information.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Long Term Roadmap</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/information.png\" value=\"10032\" title=\"Short Term Roadmap\" data-simple-status=\"{"id":"10032","name":"Short Term Roadmap","description":"This issue has been reviewed by Product Management and is being considered for a near term 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data-icon=\"/images/icons/statuses/needinfo.png\" value=\"10040\" title=\"Awaiting Soak\" data-simple-status=\"{"id":"10040","name":"Awaiting Soak","description":"","iconUrl":"/images/icons/statuses/needinfo.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Awaiting Soak</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/inprogress.png\" value=\"10041\" title=\"Soaking\" data-simple-status=\"{"id":"10041","name":"Soaking","description":"","iconUrl":"/images/icons/statuses/inprogress.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Soaking</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/up.png\" value=\"10042\" title=\"In Repository\" data-simple-status=\"{"id":"10042","name":"In Repository","description":"","iconUrl":"/images/icons/statuses/up.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Repository</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"10044\" title=\"Done\" data-simple-status=\"{"id":"10044","name":"Done","description":"","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Done</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"10045\" title=\"ToDo\" data-simple-status=\"{"id":"10045","name":"ToDo","description":"","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">ToDo</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10046\" title=\"Backlog\" data-simple-status=\"{"id":"10046","name":"Backlog","description":"","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Backlog</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10047\" title=\"Selected for Development\" data-simple-status=\"{"id":"10047","name":"Selected for Development","description":"","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Selected for Development</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10048\" title=\"In Refinement\" data-simple-status=\"{"id":"10048","name":"In Refinement","description":"","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Refinement</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10049\" title=\"Ready for Development\" data-simple-status=\"{"id":"10049","name":"Ready for Development","description":"","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Ready for Development</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10050\" title=\"In Development\" data-simple-status=\"{"id":"10050","name":"In Development","description":"","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Development</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10051\" title=\"In Review\" data-simple-status=\"{"id":"10051","name":"In Review","description":"A fix for this issue has been proposed and is being reviewed and quality-tested by the development team.","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Review</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/needinfo.png\" value=\"10053\" title=\"Parked/Blocked\" data-simple-status=\"{"id":"10053","name":"Parked/Blocked","description":"Blocked or Parked due to an external dependency not being completed.","iconUrl":"/images/icons/statuses/needinfo.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Parked/Blocked</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/information.png\" value=\"10054\" title=\"Sketching\" data-simple-status=\"{"id":"10054","name":"Sketching","description":"","iconUrl":"/images/icons/statuses/information.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Sketching</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10055\" title=\"WontFix\" data-simple-status=\"{"id":"10055","name":"WontFix","description":"The issue was deemed out of scope or no longer necessary to fix or work on","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">WontFix</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10057\" title=\"Design in Progress\" data-simple-status=\"{"id":"10057","name":"Design in Progress","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Design in Progress</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10058\" title=\"Design Backlog\" data-simple-status=\"{"id":"10058","name":"Design Backlog","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Design Backlog</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"10059\" title=\"Open - untriaged\" data-simple-status=\"{"id":"10059","name":"Open - untriaged","description":"","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Open - untriaged</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/up.png\" value=\"10060\" title=\"Accepted\" data-simple-status=\"{"id":"10060","name":"Accepted","description":"Issue triaged and accepted by Atlassian. Work has not started.","iconUrl":"/images/icons/statuses/up.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Accepted</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/resolved.png\" value=\"10061\" title=\"Resolved - pending deploy\" data-simple-status=\"{"id":"10061","name":"Resolved - pending deploy","description":"","iconUrl":"/images/icons/statuses/resolved.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Resolved - pending deploy</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/needinfo.png\" value=\"10063\" title=\"Parked\" data-simple-status=\"{"id":"10063","name":"Parked","description":"Issues in this status","iconUrl":"/images/icons/statuses/needinfo.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Parked</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10064\" title=\"Awaiting Merge\" data-simple-status=\"{"id":"10064","name":"Awaiting Merge","description":"Issue has been fixed and QA-ed but has not been merged to master/stable branch","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Awaiting Merge</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10065\" title=\"Demo\" data-simple-status=\"{"id":"10065","name":"Demo","description":"This status is managed internally by JIRA Software","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Demo</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/trash.png\" value=\"10068\" title=\"Cancelled\" data-simple-status=\"{"id":"10068","name":"Cancelled","description":"","iconUrl":"/images/icons/statuses/trash.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Cancelled</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/resolved.png\" value=\"10070\" title=\"Completed\" data-simple-status=\"{"id":"10070","name":"Completed","description":"","iconUrl":"/images/icons/statuses/resolved.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Completed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"10071\" title=\"To Do\" data-simple-status=\"{"id":"10071","name":"To Do","description":"","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">To Do</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10072\" title=\"Duplicate\" data-simple-status=\"{"id":"10072","name":"Duplicate","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Duplicate</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10172\" title=\"Define\" data-simple-status=\"{"id":"10172","name":"Define","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Define</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10173\" title=\"Documentation\" data-simple-status=\"{"id":"10173","name":"Documentation","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Documentation</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10272\" title=\"Testing Notes\" data-simple-status=\"{"id":"10272","name":"Testing Notes","description":"Testing notes for an issue should be written during this status","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Testing Notes</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10472\" title=\"Planning\" data-simple-status=\"{"id":"10472","name":"Planning","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Planning</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10473\" title=\"Launch\" data-simple-status=\"{"id":"10473","name":"Launch","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Launch</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10572\" title=\"QA Kickoff\" data-simple-status=\"{"id":"10572","name":"QA Kickoff","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">QA Kickoff</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10672\" title=\"Shipped\" data-simple-status=\"{"id":"10672","name":"Shipped","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Shipped</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10872\" title=\"Partially implemented\" data-simple-status=\"{"id":"10872","name":"Partially implemented","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Partially implemented</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"11072\" title=\"Verified by Dev\" data-simple-status=\"{"id":"11072","name":"Verified by Dev","description":"This status is managed internally by JIRA Software","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Verified by Dev</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11372\" title=\"Awaiting Release\" data-simple-status=\"{"id":"11372","name":"Awaiting Release","description":"Issue is merged but awaiting release to production","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Awaiting Release</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11374\" title=\"Needs More Information\" data-simple-status=\"{"id":"11374","name":"Needs More Information","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Needs More Information</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11472\" title=\"Reviewed\" data-simple-status=\"{"id":"11472","name":"Reviewed","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Reviewed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11772\" title=\"Gathering Interest\" data-simple-status=\"{"id":"11772","name":"Gathering Interest","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Interest</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11773\" title=\"Reviewing\" data-simple-status=\"{"id":"11773","name":"Reviewing","description":"We're currently reviewing this suggestion. This may involve collecting more information about the customer problem, conducting a technical investigation or analysing the strategic alignment with our roadmap.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Reviewing</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11774\" title=\"Under Consideration\" data-simple-status=\"{"id":"11774","name":"Under Consideration","description":"We are looking into this suggestion and believe it to be a strong candidate for our roadmap. We will continue investigating and provide a follow-up in a few months time.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Under Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11775\" title=\"Future Consideration\" data-simple-status=\"{"id":"11775","name":"Future Consideration","description":"We see this suggestion as a potential candidate for our longer term roadmap, but won't be working on it at the moment. We will reconsider the suggestion in a year.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Future Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11776\" title=\"Not Being Considered\" data-simple-status=\"{"id":"11776","name":"Not Being Considered","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Not Being Considered</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11872\" title=\"Blocked\" data-simple-status=\"{"id":"11872","name":"Blocked","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Blocked</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12072\" title=\"Gathering Impact\" data-simple-status=\"{"id":"12072","name":"Gathering Impact","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Impact</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12073\" title=\"Long Term Backlog\" data-simple-status=\"{"id":"12073","name":"Long Term Backlog","description":"A fix for this issue is required, but planned for farther in the future. This is because it\\u2019s not as severe or pervasive as other issues.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Long Term Backlog</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12074\" title=\"Short Term Backlog\" data-simple-status=\"{"id":"12074","name":"Short Term Backlog","description":"A fix for this issue is required, and will be prioritised in the near future. 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Support</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12273\" title=\"Waiting on Customer\" data-simple-status=\"{"id":"12273","name":"Waiting on Customer","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Waiting on Customer</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12274\" title=\"Waiting on Dev\" data-simple-status=\"{"id":"12274","name":"Waiting on Dev","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Waiting on Dev</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12472\" title=\"Product Backlog\" data-simple-status=\"{"id":"12472","name":"Product Backlog","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Product Backlog</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12373\" title=\"Linguistic Backlog\" data-simple-status=\"{"id":"12373","name":"Linguistic Backlog","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Linguistic Backlog</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12473\" title=\"In PR\" data-simple-status=\"{"id":"12473","name":"In PR","description":"","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In PR</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12772\" title=\"On Hold\" data-simple-status=\"{"id":"12772","name":"On 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Bug
Low
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Dmitry Telegin
added a comment -
@Dmitry Telegin
This is indeed a duplicate. As I stated earlier, the workaround in
JSDSERVER-5645or other workaround stated here are unacceptable when translation is mandatory.@Rene Chiquete
This is not just "inconvenient". You are currently selling a feature that is not working. The ITIL-certified service desk. Basically, Jira Service Desk is not ITIL anymore for several languages. The severity of this issue should be raised up, as several client could issue refund based on this.
https://www.atlassian.com/software/jira/service-desk/features