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  1. Atlassian Internationalization
  2. I18N-3274

Unable to create IT Service Desk project in default Russian Language

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    • Russian

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      It is not possible to create an IT Service Desk project if the default language is set to Russian

      Affected version

      1000.196.0 (Cloud)
      1000.824.3 (Cloud)
      1000.1446.0 (Cloud)
      Service Desk 3.1.9 (Server)

      Steps to Reproduce

      1. Set the default language to Russian
      2. Create an IT Service Desk project

      Expected Results

      IT Service Desk project created

      Actual Results

      IT Service Desk project not created

      The following error is thrown:

      java.lang.RuntimeException: org.codehaus.jackson.JsonParseException: Unexpected character ('П' (code 1055 / 0x41f)): was expecting comma to separate OBJECT entries
 at [Source: java.io.StringReader@1b32752; line: 11, column: 373]
...
Caused by: org.codehaus.jackson.JsonParseException: Unexpected character ('П' (code 1055 / 0x41f)): was expecting comma to separate OBJECT entries
 at [Source: java.io.StringReader@1b32752; line: 11, column: 373]
...
       	at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.parseSampleData(SampleDataImporterImpl.java:64)

      Workaround

      Change the default language to English (US), create the IT Service Desk project then change the default language back to Russian

        1. Screen Shot 2016-08-17 at 5.52.12 PM.png
          Screen Shot 2016-08-17 at 5.52.12 PM.png
          77 kB

          Form Name

            [I18N-3274] Unable to create IT Service Desk project in default Russian Language

            Jorrit van der Moolen added a comment -

            Hi everyone,

            This is Jorrit from the Localization team. This bug is fixed and I confirmed the functionality to be working as expected. 

            Sincerely,

            Jorrit van der Moolen

            Jorrit van der Moolen added a comment - Hi everyone, This is Jorrit from the Localization team. This bug is fixed and I confirmed the functionality to be working as expected.  Sincerely, Jorrit van der Moolen

            Кузьма added a comment -

            Workaround not working. Still need change lng in profile into english

            Кузьма added a comment - Workaround not working. Still need change lng in profile into english

              mheighway@atlassian.com Melanie Heighway
              nmohdkhalid Nabil
              Votes:
              7 Vote for this issue
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: