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  1. Atlassian Internationalization
  2. I18N-3274

Unable to create IT Service Desk project in default Russian Language

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Details

    • Russian

    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      It is not possible to create an IT Service Desk project if the default language is set to Russian

      Affected version

      1000.196.0 (Cloud)
      1000.824.3 (Cloud)
      1000.1446.0 (Cloud)
      Service Desk 3.1.9 (Server)

      Steps to Reproduce

      1. Set the default language to Russian
      2. Create an IT Service Desk project

      Expected Results

      IT Service Desk project created

      Actual Results

      IT Service Desk project not created

      The following error is thrown:

      java.lang.RuntimeException: org.codehaus.jackson.JsonParseException: Unexpected character ('П' (code 1055 / 0x41f)): was expecting comma to separate OBJECT entries
       at [Source: java.io.StringReader@1b32752; line: 11, column: 373]
      ...
      Caused by: org.codehaus.jackson.JsonParseException: Unexpected character ('П' (code 1055 / 0x41f)): was expecting comma to separate OBJECT entries
       at [Source: java.io.StringReader@1b32752; line: 11, column: 373]
      ...
             	at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.parseSampleData(SampleDataImporterImpl.java:64)
      

      Workaround

      Change the default language to English (US), create the IT Service Desk project then change the default language back to Russian

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              mheighway@atlassian.com Melanie Heighway
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated: