Hello,

I had the case for some of my support teams who were customers on other services (other projects). I simply managed the permissions associated with the project. Add the support team group to : Service Desk Agent + Modify reporter without adding it to other permissions. It works, without the support team being able to modify another department's ticket.

However, you still need a Jira license to access this field and the list of associated customers. Otherwise, you need to set up an alternative, such as managing an additional field and an automation rule that updates the requester when the ticket is created.

Bearing in mind that releasing this type of access can have quite disastrous security consequences on access to large e-mail lists, this is a subject that Atlassian will be studying with the utmost vigilance.

Regards,

+1

Its been 6 years this ticket raised and still Gathering interest on this feature. it is much helpful for users.

+1

+1

A manager opening tickets on behalf of their direct reports, consultants, and contractors is a common occurrence. Secretaries also need to open it for the groups they support.

The lack of this functionality is causing significant issues for our support of external users.  Not everyone follows the process to open a request on the portal.  We need this ASAP.  It shouldn't take eight years to get the problem fixed.

Dear Atlassian team, 

THIS ISSUE WAS RAISED IN 2016! FOR GOD'S SAKE, FIX IT ALREADY... WE'ERE IN 2020 GUYS. WOW... SO MUCH INTEREST ON THIS AND STILL NOT DELIEVERED :/

this should be a standard option for ITSM solution. People often report issues on behalf of their colleagues, so im surprised that Atlassian is putting this for a vote and haven't introduced it yet.

Hello,

We also really need this feature to be implemented for all users and not only for agents.

Thanks in advance,

Best

Valerie