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  1. Jira Service Management Data Center
  2. JSDSERVER-3931

Allow customers to raise requests on behalf of their colleagues.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      The "raise request on behalf of" is currently restricted to the service desk admin/agents only. The customers might want to raise the request on behalf on their colleagues or partners when accessing the customer portal.

      Suggested Solution

      There should be an option to allow customers to "raise requests on behalf on".

            [JSDSERVER-3931] Allow customers to raise requests on behalf of their colleagues.

            Murakami made changes -
            Link Original: This issue relates to JSDSERVER-4102 [ JSDSERVER-4102 ]
            Murakami made changes -
            Link New: This issue relates to JSDSERVER-4102 [ JSDSERVER-4102 ]
            Alex Stegani made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 4 New: 3
            SET Analytics Bot made changes -
            UIS Original: 3 New: 4
            SET Analytics Bot made changes -
            UIS Original: 4 New: 3
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012785 ] New: JAC Suggestion Workflow 3 [ 3650957 ]
            SET Analytics Bot made changes -
            UIS Original: 8 New: 4
            SET Analytics Bot made changes -
            UIS Original: 13 New: 8
            SET Analytics Bot made changes -
            UIS Original: 12 New: 13

              Unassigned Unassigned
              lsaw@atlassian.com Leon (Inactive)
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                Created:
                Updated:
                Resolved: