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  1. Jira Service Management Data Center
  2. JSDSERVER-390

Ability to search by reference ID in Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Improve the ability to search by reference ID(Isuee Key) in Customer Portal as you can see on the following screenshot:

        1. request_by_reference.png
          request_by_reference.png
          39 kB

          Form Name

            [JSDSERVER-390] Ability to search by reference ID in Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011317 ] New: JAC Suggestion Workflow 3 [ 3646579 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664033 ] New: JAC Suggestion Workflow [ 3011317 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323134 ] New: Confluence Workflow - Public Facing v4 [ 2664033 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051897 ] New: JSD Suggestion Workflow - TEMP [ 2323134 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047271 ] New: JSD Suggestion Workflow [ 2051897 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279290 ] New: JSD Suggestion Workflow - TEMP [ 2047271 ]
            jonah (Inactive) made changes -
            Description Original: Improve the ability to search by reference ID(Isuee Key) in Customer Portal as you can see on the following screenshot:
            !request_by_reference.png!             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-390].
              {panel}

            Improve the ability to search by reference ID(Isuee Key) in Customer Portal as you can see on the following screenshot:
            !request_by_reference.png!
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-390 [ JSDCLOUD-390 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud

              jhansen@atlassian.com Joshua Hansen
              hlechner HenriqueA
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              20 Vote for this issue
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              19 Start watching this issue

                Created:
                Updated:
                Resolved: