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  1. Jira Service Management Data Center
  2. JSDSERVER-1048

Allow to search tickets in Customer Portal by Reference number

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    • Resolution: Duplicate
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The search functionality in the Customer Portal does not provide results when searching by reference id. Many customers are trying to do this and complain about it thinking that the search functionality is broken.

              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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