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  1. Jira Service Management Cloud
  2. JSDCLOUD-1048

Allow to search tickets in Customer Portal by Reference number

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The search functionality in the Customer Portal does not provide results when searching by reference id. Many customers are trying to do this and complain about it thinking that the search functionality is broken.

              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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