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  1. Jira Service Management Cloud
  2. JSDCLOUD-1048

Allow to search tickets in Customer Portal by Reference number

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The search functionality in the Customer Portal does not provide results when searching by reference id. Many customers are trying to do this and complain about it thinking that the search functionality is broken.

            [JSDCLOUD-1048] Allow to search tickets in Customer Portal by Reference number

            Tim Evans (Inactive) added a comment -

            Hello,

            This suggestion has been implemented in JIRA Service Desk. Please see JSD-390 for details.

            Cheers!
            Tim | Atlassian

            Tim Evans (Inactive) added a comment - Hello, This suggestion has been implemented in JIRA Service Desk. Please see JSD-390 for details. Cheers! Tim | Atlassian

            Florin Haszler (Alten Kepler) added a comment -

            It would helpful to let customers to search to any field they had in their form, supplementary to issue key that is created automatically by JIRA.

            Florin Haszler (Alten Kepler) added a comment - It would helpful to let customers to search to any field they had in their form, supplementary to issue key that is created automatically by JIRA.

            Rodolfo added a comment -

            Let's find people to vote for this feature and Atlassian will consider adding it quicker.

            Rodolfo added a comment - Let's find people to vote for this feature and Atlassian will consider adding it quicker.

            McCann Birmingham added a comment -

            This is a really important one for us. Every ticket has a reference ID and that would be always be the preferred way to refer to a ticket when discussing with customers, especially as some tickets have very similar titles. It's difficult for customers to review an issue if they can't search for it by the key.

            Is it likely that this feature will be added?

            McCann Birmingham added a comment - This is a really important one for us. Every ticket has a reference ID and that would be always be the preferred way to refer to a ticket when discussing with customers, especially as some tickets have very similar titles. It's difficult for customers to review an issue if they can't search for it by the key. Is it likely that this feature will be added?

              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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              11 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: