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Suggestion
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Resolution: Duplicate
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None
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
The search functionality in the Customer Portal does not provide results when searching by reference id. Many customers are trying to do this and complain about it thinking that the search functionality is broken.
- duplicates
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JSDCLOUD-390 Ability to search by reference ID in Customer Portal
- Closed
- is related to
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JSDSERVER-1048 Allow to search tickets in Customer Portal by Reference number
- Closed