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  1. Jira Service Management Data Center
  2. JSDSERVER-390

Ability to search by reference ID in Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Improve the ability to search by reference ID(Isuee Key) in Customer Portal as you can see on the following screenshot:

        1. request_by_reference.png
          request_by_reference.png
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            [JSDSERVER-390] Ability to search by reference ID in Customer Portal

            Florin Haszler (Alten Kepler) added a comment -

            It would helpful to let customers to search to any field they had in their form, supplementary to issue key that is created automatically by JIRA.

            Florin Haszler (Alten Kepler) added a comment - It would helpful to let customers to search to any field they had in their form, supplementary to issue key that is created automatically by JIRA.

            Andrea LaPlume added a comment -

            Hi there, Is there an update on this feature? My company is really interested in incorporating this feature in our Service Desk Portal. This will really help out our customers easily find their issues.
            Thanks,
            Andrea

            Andrea LaPlume added a comment - Hi there, Is there an update on this feature? My company is really interested in incorporating this feature in our Service Desk Portal. This will really help out our customers easily find their issues. Thanks, Andrea

            Rodolfo Romero (Cisco) added a comment -

            Thanks Henrique for opening this Improvement Request. This is a much needed feature.

            Rodolfo Romero (Cisco) added a comment - Thanks Henrique for opening this Improvement Request. This is a much needed feature.

              jhansen@atlassian.com Joshua Hansen
              hlechner HenriqueA
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                Created:
                Updated:
                Resolved: