• 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 10 December 2021

      Hi everyone,

      Thank you for your interest in this issue.

      As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

      The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

      Please refer to our documentation to learn how to configure the requests list.

      Kind regards,

      Charlie Marriott
      Jira Service Management, Data Center & Server

      Problem Description

      There are only 3 drop-down boxes in Help Center Request at the moment and it's not possible to customize it. As a user, I would like the ability to customize it so that I can add additional drop-down selection (i.e "created date", "status" and "number of days issue is open).

      Suggested Resolution

      Provide the ability to customize it so that it's easier to search for specific request.

          Form Name

            [JSDSERVER-3718] Ability to customize customer Help Center Request

            Atlassian Update – 10 December 2021

            Hi everyone,

            Thank you for your interest in this issue.

            As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

            The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

            Please refer to our documentation to learn how to configure the requests list.

            Kind regards,

            Charlie Marriott
            Jira Service Management, Data Center & Server

            Charlie Marriott added a comment - Atlassian Update – 10 December 2021 Hi everyone, Thank you for your interest in this issue. As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns. The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority. Please refer to our documentation to learn how to configure the requests list . Kind regards, Charlie Marriott Jira Service Management, Data Center & Server

            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            We have just launched the Cloud version of Advanced Portal Reports on the Marketplace.  Now customers can see a report with all fields of issues allowed by project administrators, sort by columns, export to CSV, etc. We welcome all feedback to improve the functionality.

            Boyan Angelov (Nemetschek Bulgaria) added a comment - We have just launched the Cloud version of Advanced Portal Reports  on the Marketplace.  Now customers can see a report with all fields of issues allowed by project administrators, sort by columns, export to CSV, etc. We welcome all feedback to improve the functionality.

            FlorianV added a comment -

            FlorianV added a comment - Check this ticket out: https://jira.atlassian.com/browse/JSD-4580

              cmarriott Charlie Marriott
              rsaputra Adven
              Votes:
              7 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: