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Suggestion
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Resolution: Fixed
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None
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2
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Problem Description
There are only 3 drop-down boxes in Help Center Request at the moment and it's not possible to customize it. As a user, I would like the ability to customize it so that I can add additional drop-down selection (i.e "created date", "status" and "number of days issue is open).
Suggested Resolution
Provide the ability to customize it so that it's easier to search for specific request.
- is related to
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- Closed
- relates to
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- Closed
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- Closed
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-3718] Ability to customize customer Help Center Request
| Link |
New:
This issue relates to |
| Remote Link | New: This issue links to "Page (Confluence)" [ 604180 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 603368 ] |
| Description |
Original:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3718]. {panel} h3. Problem Description There are only 3 drop-down boxes in _Help Center Request_ at the moment and it's not possible to customize it. As a user, I would like the ability to customize it so that I can add additional drop-down selection (i.e _"created date", "status" and "number of days issue is open_). - !screenshot-1.png|thumbnail! h3. Suggested Resolution Provide the ability to customize it so that it's easier to search for specific request. |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3718]. {panel} {panel:title=Atlassian Update – 10 December 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}Hi everyone, Thank you for your interest in this issue. As a part of [Jira Service Management Data Center 4.21|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-21-x-release-notes-1096102630.html#JiraServiceManagement4.21.xreleasenotes-requests] we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns. The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority. Please refer to our documentation to [learn how to configure the requests list|https://confluence.atlassian.com/servicemanagementserver/configuring-request-view-1095250690.html]. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} h3. Problem Description There are only 3 drop-down boxes in _Help Center Request_ at the moment and it's not possible to customize it. As a user, I would like the ability to customize it so that I can add additional drop-down selection (i.e _"created date", "status" and "number of days issue is open_). - !screenshot-1.png|thumbnail! h3. Suggested Resolution Provide the ability to customize it so that it's easier to search for specific request. |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Waiting for Release [ 12075 ] | New: Closed [ 6 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 602919 ] |
| Link |
Original:
This issue relates to |
| Link |
New:
This issue is related to |
| Assignee | New: Charlie Marriott [ cmarriott ] |
| Fix Version/s | Original: 4.22.0 [ 98292 ] | |
| Fix Version/s | New: 4.21.0 [ 97706 ] |