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  1. Jira Service Management Data Center
  2. JSDSERVER-3718

Ability to customize customer Help Center Request

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 10 December 2021

      Hi everyone,

      Thank you for your interest in this issue.

      As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

      The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

      Please refer to our documentation to learn how to configure the requests list.

      Kind regards,

      Charlie Marriott
      Jira Service Management, Data Center & Server

      Problem Description

      There are only 3 drop-down boxes in Help Center Request at the moment and it's not possible to customize it. As a user, I would like the ability to customize it so that I can add additional drop-down selection (i.e "created date", "status" and "number of days issue is open).

      Suggested Resolution

      Provide the ability to customize it so that it's easier to search for specific request.

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              cmarriott Charlie Marriott
              rsaputra Adven
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