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  1. Jira Service Management Data Center
  2. JSDSERVER-3647

Unspecific message shown in Portal when a validation in "Create Issue" transition fails

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      Hi,

      When a user is creating an issue through the portal and we have validations in "Create Issue" transition, if one of the validations fails, the issue will not be created as expected, but the user is always shown an unspecific message, unlike when the issue is being created through JIRA's conventional UI. In this last case the issue will be shown the custom message provided by the failing validator.

      Example: Validation in "Create Issue" transition to ensure at least 5 characters in issue description:

      I'm using boolean validator of JIRA Workflow Toolbox plugin:

      Creating Issue at JIRA GUI:

      Creating Issue at JSD Portal:

      I think that the custom message provided by validators should be included in the message shown to portal users, even if you include additional information like administrator's contact link, which are not included when issue is created through JIRA's conventional GUI.

      I have created this issue as a bug because proposals do not allow to attach files.

      Thank you,

      Fidel

        1. message-jira-gui.png
          178 kB
          Fidel Castro
        2. message-portal.png
          118 kB
          Fidel Castro
        3. validation-configuration.png
          86 kB
          Fidel Castro

          Form Name

            [JSDSERVER-3647] Unspecific message shown in Portal when a validation in "Create Issue" transition fails

            Aggelos Paraskevopoulos [Relational] added a comment -

            Regression, no longer works in latest JSD versions! Please reopen and fix.

            Aggelos Paraskevopoulos [Relational] added a comment - Regression, no longer works in latest JSD versions! Please reopen and fix.

            Steven P added a comment - - edited

            Does not work in Jira Service Desk 3.16.3  (Jira Software 3.13.3 on the server also).

            This is important for users and isn't even working on plain-vanilla fields like Summary or Description when set to Mandatory under Request Types.

            Steven P added a comment - - edited Does not work in Jira Service Desk 3.16.3  (Jira Software 3.13.3 on the server also). This is important for users and isn't even working on plain-vanilla fields like Summary or Description when set to Mandatory under Request Types.
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304814 ] New: JAC Bug Workflow v3 [ 3126465 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Vicknesh Shanmugam (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-6257 [ JSDSERVER-6257 ]

            Michelle Vincent added a comment -

            Does not work in Jira Service Desk 3.12.2 and Jira Software/Core 7.9.2.

            Michelle Vincent added a comment - Does not work in Jira Service Desk 3.12.2 and Jira Software/Core 7.9.2.
            Guy Couronné made changes -
            Link New: This issue has a regression in JSDSERVER-6029 [ JSDSERVER-6029 ]

            Deleted Account (Inactive) added a comment -

            Not working SD Jira version Server 7.7.1.

             

            Deleted Account (Inactive) added a comment - Not working SD Jira version Server 7.7.1.  
            Andrey Patyuchenko made changes -
            Link New: This issue is related to JRASERVER-67797 [ JRASERVER-67797 ]

            Benjamin C. John [Decadis AG] added a comment -

            reopen please, no longer working at least since SD 3.8.2.

            Benjamin C. John [Decadis AG] added a comment - reopen please, no longer working at least since SD 3.8.2.
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058730 ] New: JSD Bug Workflow v5 - TEMP [ 2304814 ]

              pteen pat (Inactive)
              799e74df6e6b Fidel Castro
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: