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  1. Jira Service Management Data Center
  2. JSDSERVER-1638

Workflow Validator custom error messages Not seen on customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      when validators are used at create stage of workflow. On service desk customer portal,Though validators are working, we are not able to get the customized validator error message on the screen, instead it shows that error in workflow initialization.
      Is there anyway we can achieve this in service desk 2.3 or in upcoming versions?

            [JSDSERVER-1638] Workflow Validator custom error messages Not seen on customer portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010779 ] New: JAC Suggestion Workflow 3 [ 3645885 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]

            Michelle Vincent added a comment -

            We have a validator set in a Jira workflow upon creation. This validator works when trying to create the ticket in Jira. However, when I test creating a ticket in the Jira Service Desk portal, where the customers would be submitting from, the validator stops the creation but only with a generic message instead of the custom message set in the validator in the workflow. It is important our message appears so they know what they are supposed to fix. 

            Michelle Vincent added a comment - We have a validator set in a Jira workflow upon creation. This validator works when trying to create the ticket in Jira. However, when I test creating a ticket in the Jira Service Desk portal, where the customers would be submitting from, the validator stops the creation but only with a generic message instead of the custom message set in the validator in the workflow. It is important our message appears so they know what they are supposed to fix. 
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665924 ] New: JAC Suggestion Workflow [ 3010779 ]
            Andrey Patyuchenko made changes -
            Link New: This issue is related to JRASERVER-67797 [ JRASERVER-67797 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322205 ] New: Confluence Workflow - Public Facing v4 [ 2665924 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053617 ] New: JSD Suggestion Workflow - TEMP [ 2322205 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048767 ] New: JSD Suggestion Workflow [ 2053617 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280141 ] New: JSD Suggestion Workflow - TEMP [ 2048767 ]
            jonah (Inactive) made changes -
            Description Original: when validators are used at create stage of workflow. On service desk customer portal,Though validators are working, we are not able to get the customized validator error message on the screen, instead it shows that error in workflow initialization.
             Is there anyway we can achieve this in service desk 2.3 or in upcoming versions?             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1638].
              {panel}

            when validators are used at create stage of workflow. On service desk customer portal,Though validators are working, we are not able to get the customized validator error message on the screen, instead it shows that error in workflow initialization.
             Is there anyway we can achieve this in service desk 2.3 or in upcoming versions?
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1638 [ JSDCLOUD-1638 ]

              Unassigned Unassigned
              5a24e453eb10 Mahesh Dubey
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              4 Vote for this issue
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                Created:
                Updated:
                Resolved: