Details
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Bug
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Resolution: Unresolved
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Low
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None
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7.3.3, 7.11.2, 8.0.2
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7.03
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16
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Severity 2 - Major
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7
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Description
Summary
When multiple validators are configured for a transition, Jira does not display user-level exception from the custom validator, showing generic system-level exception instead:
admin.errors.exception com.atlassian.jira.exception.CreateException: Error occurred while creating issue through workflow:
Steps to Reproduce
- install JSU plugin.
- Edit project's workflow, "Create" transition
- Add a new validator, e.g. "Required field", add "Comment" to the required field, f.e.
- Set the custom exception message that supposed to be displayed to users
- Save, publish
- Try to clone any issue
Expected Results
Custom error message should be shown to the user, allowing him to correct the mistake
Actual Results
The below exception is thrown in the xxxxxxx.log file:
2018-08-16 12:33:58,705 JiraTaskExectionThread-4 ERROR dmadmin 753x1268x1 xwgb7e 0:0:0:0:0:0:0:1 /secure/CloneIssueDetails.jspa [c.a.j.bc.issue.DefaultIssueService] Error occurred while creating issue through workflow:
com.atlassian.jira.exception.CreateException: Error occurred while creating issue through workflow:
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:516)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssueObject(DefaultIssueManager.java:608)
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssueObject(RequestCachingIssueManager.java:209)
at com.atlassian.jira.bc.issue.CloneIssueCommand.call(CloneIssueCommand.java:133)
at com.atlassian.jira.bc.issue.CloneIssueCommand.call(CloneIssueCommand.java:61)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:458)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:426)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)
at java.lang.Thread.run(Thread.java:748)
Caused by: [InvalidInputException: [Error map: [{comment=comment?}]] [Error list: [[]]]
at ch.beecom.jira.jsu.util.ValidatorErrorsBuilder.process(ValidatorErrorsBuilder.java:47)
at ch.beecom.jira.jsu.workflow.check.AbstractCheck.validate(AbstractCheck.java:97)
at com.atlassian.jira.workflow.SkippableValidator.validate(SkippableValidator.java:45)
at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(AbstractWorkflow.java:1466)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1167)
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:742)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:510)
... 11 more
Notes
This problem has been reported multiple times in the past, and it is marked as fixed, but I just tested in 7.11.2 and the problem is still there.
This issue also affects JSU plugin, and many users of this plugin who are not able to use the plug-in validators functionality to the full extent because of it.
Attachments
Issue Links
- relates to
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- Closed
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JSDSERVER-1638 Workflow Validator custom error messages Not seen on customer portal
- Closed
- mentioned in
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