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  1. Jira Service Management Data Center
  2. JSDSERVER-6257

Unspecific message shown in Portal when a validation in "Create Issue" transition fails

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 4.10.0
    • 3.13.0, 3.16.1
    • Customer Portal
    • None

      Summary

      When administrator adds an additional validator to the "Create" transition and user tried to create an issue (which is using the workflow with the additional validator) from Customer portal, the issue creation will fail with following error if user did not fulfill the validator:

      Your request could not be created. Please check the fields have been correctly filled in.

      Steps to reproduce

      1. Edit the existing workflow used by a Service Desk project.
      2. Add a validator (Eg: "Field Required" from JSU) to the "Create" transition.
      3. Publish the workflow.
      4. Try creating issue from Service Desk portal.

      Environment

      Jira Service Desk 3.16.0, 3.16.1

      Expected Results

      Issue creation failed by specifying field which is failed the validation.

      Actual Results

      Following error shown in Customer Portal:

      Your request could not be created. Please check the fields have been correctly filled in.

      Workaround

      Remove the validator that requires the field on Create Issue transition on the workflow.

          Form Name

            [JSDSERVER-6257] Unspecific message shown in Portal when a validation in "Create Issue" transition fails

            Bruno made changes -
            Remote Link Original: This issue links to "JSDS-4075 (Bulldog)" [ 422848 ] New: This issue links to "JSMDC-4075 (JIRA Server (Bulldog))" [ 422848 ]
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 556505 ]
            Nafis Faramarzi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 537684 ]

            Burak Kaya added a comment -

            ++

            Burak Kaya added a comment - ++
            Nafis Faramarzi made changes -
            Fix Version/s New: 4.10.0 [ 91825 ]
            Nafis Faramarzi made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 63 New: 72
            Bugfix Automation Bot made changes -
            Support reference count Original: 12 New: 13
            SET Analytics Bot made changes -
            UIS Original: 72 New: 63
            SET Analytics Bot made changes -
            UIS Original: 54 New: 72

              14858f4147da Nafis Faramarzi
              vshanmugam Vicknesh Shanmugam (Inactive)
              Affected customers:
              38 This affects my team
              Watchers:
              37 Start watching this issue

                Created:
                Updated:
                Resolved: