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  1. Jira Service Management Data Center
  2. JSDSERVER-3436

Customize Satisfaction Feedback wording on every selected rating

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      When SD customer click Satisfaction Feedback on the email notification, it will be redirected to Satisfaction Feedback page where they can add the rating and leave a comment. The current wording for every selected rating are:

      • Sorry to hear that
      • Thanks! We got it.
      • Awesome! We Got it.

      It is not currently possible to update that.

      Suggested Resolution

      It would be great if users can have an option to edit the wordings.

          Form Name

            [JSDSERVER-3436] Customize Satisfaction Feedback wording on every selected rating

            Sara Gattulli added a comment -

            +1

            Sara Gattulli added a comment - +1

            Barış Türkkal added a comment -

            https://getsupport.atlassian.com/browse/PS-136546

            Barış Türkkal added a comment - https://getsupport.atlassian.com/browse/PS-136546

            James added a comment -

            +1

            James added a comment - +1

            Atlassian TalTech added a comment -

            +1

            Atlassian TalTech added a comment - +1

            Roman Kaljuorg added a comment -

            +1

            I am very interested in this option, as we want to display the options in a different language.

            Roman Kaljuorg added a comment - +1 I am very interested in this option, as we want to display the options in a different language.

            Saida Aslanova added a comment -

            +1
            and does JIRA have an opportunity to change the Customer Satisfaction email on Resolve? edit exactly the mail template, received by reporter. It would be great to change it too but I cant find it anywhere.

            Saida Aslanova added a comment - +1 and does JIRA have an opportunity to change the Customer Satisfaction email on Resolve? edit exactly the mail template, received by reporter. It would be great to change it too but I cant find it anywhere.

            Carsten van Willigen added a comment -

            +1

            Carsten van Willigen added a comment - +1

              Unassigned Unassigned
              rsaputra Adven
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              63 Vote for this issue
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              32 Start watching this issue

                Created:
                Updated: