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  1. Jira Service Management Data Center
  2. JSDSERVER-3422

As customer , would like to get email notification with images as attachment

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Email - Outgoing
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently , if agent attached an images or files in comment , customer will get email notifications with attachment link that will go to the issue portal . It will be better is the images and files is added to the email as attachment.

      Suggested Solution

      Attached the images and files to the email notifications

            [JSDSERVER-3422] As customer , would like to get email notification with images as attachment

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3013214 ] New: JAC Suggestion Workflow 3 [ 3650062 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664180 ] New: JAC Suggestion Workflow [ 3013214 ]
            Keri Duthie (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]

            Keri Duthie (Inactive) added a comment -

            This issue is a duplicate of https://jira.atlassian.com/browse/JSDSERVER-3371

            Keri Duthie (Inactive) added a comment - This issue is a duplicate of  https://jira.atlassian.com/browse/JSDSERVER-3371
            Keri Duthie (Inactive) made changes -
            Link New: This issue duplicates JSDSERVER-3371 [ JSDSERVER-3371 ]
            Keri Duthie (Inactive) made changes -
            Link New: This issue duplicates JSDSERVER-1714 [ JSDSERVER-1714 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323857 ] New: Confluence Workflow - Public Facing v4 [ 2664180 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052490 ] New: JSD Suggestion Workflow - TEMP [ 2323857 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047762 ] New: JSD Suggestion Workflow [ 2052490 ]

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: