• Adding the full error message, for reference; else we cant search it, as its not there as text in this ticket or in Atlassian kb
• "You will not be able to create new issues because your Jira evaluation period has expired, please contact your Jira administrators."
• Some related links
  • https://confluence.atlassian.com/jirakb/unable-to-create-issues-using-a-new-version-of-jira-if-license-is-expired-298978545.html 
  • https://confluence.atlassian.com/adminjiraserver/license-compatibility-938846888.html 

As someone who had a trial license of Jira Service Desk and a full license for Jira Software, I can't stress enough how that "feature" is mind-boggling.

As someone who had to do remedial work on a Saturday because of this, I second Volker, Ed and others! 

Hi,

Our customer has both Jira Software and Service Desk and is wondering what will happen if they decide to stop using Jira Service Desk.  Question is: "if we would decide to stop with JSD and assumed the license period for JSD has expired, would it then be sufficient to remove the license entry for JSD to enable creation of Jira tickets again? Or is there another solution provided for this problem". 

Could you please provide me with an answer. 

Thanks!

Daan

This is pretty rough that the expected result is that the other licensed products stop working.  "Working as designed" is quite an ironic way to phrase it since it clearly is not working when the license expires.  A better phrase is "This breaks all of your licensed products in exactly the way we designed them to break".

I really question the design decision here to minimize confusion and maximize pain.  It also is counter to the plug-in model where if a plugin stops working it just means those features are no longer available but the rest of Jira keeps working.  Should you move JSD back to a plugin?

This might be working as designed, but certainly not as expected by the customer. The least thing you should do is state that other applications will stop working in the license expiration banner that is shown days before the license expires. This would give admins time to fix the problem before users can not work any more.

Nobody reads the documentation about license compatibility if you have a button on the application screen to try out Service Desk with some clicks. I have no seen a warning anywhere while installing service desk trial.

@Dave Meyer,

thanks for your hint in your note in JSDSERVER-3217. That was very helpful. But I follow as well Jenifer Kuntz on her request "It would be helpful to state this in the error message instead of a message that just states the licenses is expired."

We didn't used JIRA Service Desk trial license and wouldn't have thought about that this way described could help as license advocates clearly pointed out that JIRA Core functionality is fully integrated in JIRA Software package. We got the same error message as Jakub Kotiuk (https://community.atlassian.com/t5/Jira-Software-questions/Do-I-need-JIRA-Core-license-to-create-issues-in-Jira-Software/qaq-p/682832#U696229) quoted which has been misleading. It would be more helpful to state some thing like "Please delete you not any longer needed trial license of JIRA Core". If I read https://confluence.atlassian.com/adminjiraserver071/license-compatibility-802592219.html and see how license checked against each other such a more helpful error message should be an easy task to implement.

After just deleting the JIRA Core trial license key everything was well back.
Thanks again for your hint. It saved me a lot of time.

Cheers,
Heiner

Hi jen7, information is available here: https://confluence.atlassian.com/adminjiraserver071/license-compatibility-802592219.html

@Dave Meyer
Can you please point me to the documentation on this? This made our Jira instance non functional and was a major issue.

It would be helpful to state this in the error message instead of a message that just states the licenses is expired.
Thanks!

This is working as designed. We determined that enforcing a restriction on issue creation was the best way to maintain consistency with prior versions of JIRA and eliminates confusion for users on why they might be able to create issues in some projects but not others.

This situation can be resolved by removing the expired evaluation license on the Versions & licenses page, or adding a new valid license.

Regards,
Dave Meyer
Product Manager, JIRA