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Suggestion
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Resolution: Unresolved
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None
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None
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2
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32
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NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.
Problem Definition
Currently if you have a license for JIRA Core, JIRA Software, or JIRA Service Desk (applies to both, evaluation and commercial licenses) and it expires, it will disable activity for users that are associated with a valid commercial license, as documented in this KB article.
Suggested Solution
- Disable only the functions relevant to the expired license.
Why this is important
- This can cause unnecessary customer friction and/or confusion for both admins and users who are associated with a valid license.
Workaround
- Remove the expired license(s).
- relates to
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JSDSERVER-3217 JIRA Service Desk trial license expiry breaks JIRA Core and JIRA Software
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- Closed
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JRACLOUD-64365 Evaluation License Expires disables user activity associated with a valid license.
- Closed
- mentioned in
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