Improve how JIRA handles Expired Licenses

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Licensing
    • None
    • 2
    • 32

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      Problem Definition

      Currently if you have a license for JIRA Core, JIRA Software, or JIRA Service Desk (applies to both, evaluation and commercial licenses) and it expires, it will disable activity for users that are associated with a valid commercial license, as documented in this KB article.

      Suggested Solution

      • Disable only the functions relevant to the expired license.

      Why this is important

      • This can cause unnecessary customer friction and/or confusion for both admins and users who are associated with a valid license.

      Workaround 

      • Remove the expired license(s).

            Assignee:
            Unassigned
            Reporter:
            Jose Castro (Inactive)
            Votes:
            22 Vote for this issue
            Watchers:
            21 Start watching this issue

              Created:
              Updated: