• Type: Bug
• Resolution: Not a bug
• Priority: High
• Fix Version/s: None
• Affects Version/s: 3.0.2
• Component/s: Licensing & Permissions
• Labels:

  • License
  • Trial
  • affects-server
  • warranty

1. 

   JIRA Service Desk.png

   13 kB

   22/Dec/2015 4:06 PM

[JSDSERVER-3217] JIRA Service Desk trial license expiry breaks JIRA Core and JIRA Software

Douglas Alves (Inactive) made changes - 13/Sep/2023 8:13 PM

Description

Original: After JIRA Service Desk trial license is expired, issues cannot be created in JIRA Core or JIRA Software *Steps to Reproduce*  # Install JIRA Core and JIRA Software with a good license  # Install JIRA Service Desk with a trial license  # Wait for the trial license to expire  # Attempt to Create Issue in JIRA Core or JIRA Software *Expected Outcome* Issues can still be created in JIRA Core and JIRA Software *Actual Outcome* Issues cannot be created in JIRA Core and JIRA Software h3. Workaround In order to not affect Jira Software, please remove the JSM license from Admin > Application Versions & license (if want to retain JSM data *uncheck* the "Also remove my Jira Service Management configuration" when doing so). Without the expired license, the ticket creation by licensed users will not be affected.

New: After JIRA Service Desk trial license is expired, issues cannot be created in JIRA Core or JIRA Software *Steps to Reproduce*  # Install JIRA Core and JIRA Software with a good license  # Install JIRA Service Desk with a trial license  # Wait for the trial license to expire  # Attempt to Create Issue in JIRA Core or JIRA Software *Expected Outcome* Issues can still be created in JIRA Core and JIRA Software *Actual Outcome* Issues cannot be created in JIRA Core and JIRA Software h3. Workaround In order to not affect Jira Software, please remove the JSM license from Admin > Application Versions & license. Without the expired license, the ticket creation by licensed users will not be affected.

Douglas Alves (Inactive) made changes - 13/Sep/2023 8:13 PM

Description

Original: After JIRA Service Desk trial license is expired, issues cannot be created in JIRA Core or JIRA Software *Steps to Reproduce*  # Install JIRA Core and JIRA Software with a good license  # Install JIRA Service Desk with a trial license  # Wait for the trial license to expire  # Attempt to Create Issue in JIRA Core or JIRA Software *Expected Outcome* Issues can still be created in JIRA Core and JIRA Software *Actual Outcome* Issues cannot be created in JIRA Core and JIRA Software h3. Workaround In order to not affect Jira Software, please remove the JSM license from Admin > Application Versions & license. By doing this, the ticket creation by licensed users will not be affected.

New: After JIRA Service Desk trial license is expired, issues cannot be created in JIRA Core or JIRA Software *Steps to Reproduce*  # Install JIRA Core and JIRA Software with a good license  # Install JIRA Service Desk with a trial license  # Wait for the trial license to expire  # Attempt to Create Issue in JIRA Core or JIRA Software *Expected Outcome* Issues can still be created in JIRA Core and JIRA Software *Actual Outcome* Issues cannot be created in JIRA Core and JIRA Software h3. Workaround In order to not affect Jira Software, please remove the JSM license from Admin > Application Versions & license (if want to retain JSM data *uncheck* the "Also remove my Jira Service Management configuration" when doing so). Without the expired license, the ticket creation by licensed users will not be affected.

Douglas Alves (Inactive) made changes - 13/Sep/2023 8:10 PM

Description

Original: After JIRA Service Desk trial license is expired, issues cannot be created in JIRA Core or JIRA Software *Steps to Reproduce* # Install JIRA Core and JIRA Software with a good license # Install JIRA Service Desk with a trial license # Wait for the trial license to expire # Attempt to Create Issue in JIRA Core or JIRA Software *Expected Outcome* Issues can still be created in JIRA Core and JIRA Software *Actual Outcome* Issues cannot be created in JIRA Core and JIRA Software

New: After JIRA Service Desk trial license is expired, issues cannot be created in JIRA Core or JIRA Software *Steps to Reproduce*  # Install JIRA Core and JIRA Software with a good license  # Install JIRA Service Desk with a trial license  # Wait for the trial license to expire  # Attempt to Create Issue in JIRA Core or JIRA Software *Expected Outcome* Issues can still be created in JIRA Core and JIRA Software *Actual Outcome* Issues cannot be created in JIRA Core and JIRA Software h3. Workaround In order to not affect Jira Software, please remove the JSM license from Admin > Application Versions & license. By doing this, the ticket creation by licensed users will not be affected.

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304662 ]	New: JAC Bug Workflow v3 [ 3126569 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Keri Duthie (Inactive) made changes - 28/Dec/2017 8:59 PM

Remote Link

New: This issue links to "Page (Extranet)" [ 341569 ]

Bartosz Ornatowski made changes - 31/Oct/2017 10:47 PM

Assignee

New: V [ vsharma@atlassian.com ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058556 ]

New: JSD Bug Workflow v5 - TEMP [ 2304662 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2055971 ]

New: JSD Bug Workflow v5 [ 2058556 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956444 ]

New: JSD Bug Workflow v5 - TEMP [ 2055971 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1616160 ]

New: JSD Bug Workflow v5 [ 1956444 ]

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